- Manage and document all customer calls to resolve any customer concerns
- Route customer calls as appropriate via Ring Central or open a Salesforce case to document their concern
- Maintain consistent communication with customers, informing them of updates when necessary
- Utilize organizational and time management skills to prioritize daily tasks and goalsQualifications & Experience
- Bachelor's degree in a relevant field is a plus 2-3 years of direct or related customer service experience
- Well organized, highly detail oriented
- Approaches their work with a professional, no-nonsense approach supported by keen negotiation and collaboration skills
- Capable of handling stressful situations and resolving customer complaints in a professional manner
- Excellent written and verbal communications skills
- Ring Central and Salesforce experience required
- Fluent in Spanish is a plus, (verbal and written) but not required
- Solar experience is a plus, but not requiredWhat We OfferNot just a career...
but a career path to success Trinity Solar offers you a career in one of the fastest growing fields in the country.
A career with Trinity Solar is a path to personal and professional growth with a company who truly values its employees.
Our employees enjoy...competitive compensation,comprehensive benefits which include medical,dental,vision,life insurance,employee assistance program,paid training,a generous PTO program,a 401k plan supported by a company match,work-life balancelong term stability in a fast-growing industrythe satisfaction of knowing they are working for an organization leading the way in clean energy initiativesand much MOREAbout Trinity SolarSince 1994, Trinity Solar has proudly provided energy with integrity to families in our area.
Trinity started in the solar industry with two core fundamental principles, to make renewable energy accessible and to make the solar journey seamless.
These guiding beliefs have led Trinity Solar to become the United States largest privately-held residential solar installer, composed of more than 1,700 team members and boasting over 70,000 installations.
Currently, Trinity offers solar installation in Connecticut, Delaware, Florida, New Jersey, New York, Massachusetts, Maryland, Pennsylvania, and Rhode Island. -
Customer Experience Coordinator
5 days ago
Trinity Solar Belmar, United StatesCustomer Experience Coordinator · Job Details · Job Location · Wall NJ Corporate Office - Wall, NJ · Salary Range · $ $20.00 Hourly · Description · "You've worked for the work for the best" · Trinity Solar...recognized by NJ Biz as one of the top 250 private companies in 2022. · ...
-
Customer Experience Coordinator
1 week ago
Trinity Solar Careers Belmar, United States'You've worked for the work for the best' · Trinity Solar...recognized by NJ Biz as one of the top 250 private companies in 2022. · Trinity Solar...recognized as a top 2022 Solar Contractor by Solar world. · The Client Resources/Customer Experience Coordinator is the companys ...
-
Customer Experience Coordinator
5 days ago
Trinity Solar Spring Lake, United States"You've worked for the work for the best" Trinity Solar...recognized by NJ Biz as one of the top 250 private companies in 2022. Trinity Solar...recognized as a top 2022 Solar Contractor by Solar world.The Customer Experience Coordinator assists customers with any concerns they h ...
-
Department Head of Marketing
3 weeks ago
BlueSky Innovations Belmar, United StatesMarketing Department Manager (m/f/d) Marketing / Public Relations Department Responsibilities Professional and disciplinary management and coordination of our marketing department in Germany and abroad Tasks Leading a team of 15 employees in the areas of marketing management, eve ...
-
Electronics Technician
3 weeks ago
Stellar Enterprises Asbury Park, United StatesIntroduction: · Attention electricians in Asbury Park As an electrician at SPIE Buchmann, you have the opportunity to shape our future projects. As part of a well-coordinated team, you will be the technical expert in the field of energy technology and medium voltage, working on o ...
-
Structural Engineer
2 weeks ago
Trinity Solar Careers Belmar, United States Full timeTrinity Solar is seeking an experienced Structural Engineer to join our team in Wall, NJ. This is a fast-paced, structured process environment, and the ideal candidate should be comfortable working under tight deadlines and manage multiple projects simultaneously with an emphasis ...
-
Administrative, Clerical
1 week ago
Trinity Solar Careers Wall, NJ, United States"You've worked for the work for the best" · Trinity Solar...recognized by NJ Biz as one of the top 250 private companies. · Trinity Solar...recognized as a top Solar Contractor by Solar World. · The Associate Sales/Events Administrator will work cross functionally with the Assoc ...
-
Education Training Coordinator
2 weeks ago
Hackensack Meridian Health Neptune City, New Jersey, United States PermanentOverview: · Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, c ...
-
Mgr, Access Services-FT-Day
1 week ago
Hackensack Meridian Health Neptune City, New Jersey, United States PermanentOverview: · "Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, ...
-
Registered Nurse
2 weeks ago
Hackensack Meridian Health Neptune City, United States Per DiemOverview · Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, co ...
-
EVS/Housekeeping/Patient Experience Manager
6 days ago
Crothall Healthcare Neptune City, United States Full timeCrothall Healthcare Salary: $60,000 - $65,000 · Other Forms of Compensation: · Pay Grade: 10 · Crothall Healthcare is a Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall ...
-
Director, Case Management
1 week ago
Hackensack Meridian Health Neptune City, New Jersey, United States PermanentOverview: · Our team members are the heart of what makes us better. · At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here ...
-
Integrative Medicine Medical Director
1 week ago
Hackensack Meridian Health Neptune City, United StatesHackensack Meridian Health is seeking a dedicated Integrative Health and Medicine Medical Director to join our growing health system. This is an excellent clinical leadership opportunity that will focus on developing high-functioning and high-reliability integrative and inter-pro ...
-
Registered Nurse
1 week ago
Hackensack Meridian Health Neptune City, United States Full time with BenefitsOverview · Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, co ...
-
Group Fitness Instructor
2 weeks ago
Retro Fitness of Neptune Neptune City, United States Part timeAs a Group Fitness Instructor, he/she is responsible for providing group fitness instruction while monitoring and educating members on fitness and safety in an enjoyable atmosphere. · Live by Retro Values by sticking to proven and tested methods that work to get fit That's what # ...
-
Pharmacy Navigator I
1 week ago
Hackensack Meridian Health Neptune City, United States Per DiemOverview · Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, co ...
-
Lead Pharmacy Technician
2 weeks ago
Hackensack Meridian Health Neptune City, United States Full time with BenefitsOverview · Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, co ...
-
assistant case manager
2 weeks ago
GEO Reentry Services LLC. Neptune City, United States Part time· Overview · Are you looking for a career you can feel good about? We hire only those that strive to do their best. By joining our family, you'll receive the honor and recognition that comes with working for the industry's global leader in evidenced based rehabilitation. · Why W ...
-
Mgr, Security-FT-Day
1 week ago
Hackensack Meridian Health Neptune City, United States Full time with BenefitsOverview · Our team members are the heart of what makes us better. · At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here ...
-
Nurse Manager Assistant
1 week ago
Hackensack Meridian Health Neptune City, United States Full time with BenefitsOverview · Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, co ...
Customer Experience Coordinator - Belmar, United States - Trinity Solar
Description
Job DetailsJob Location:
Wall NJ Corporate Office - Wall, NJ
Salary Range:
$ $20.00 HourlyDescription'You've worked for the work for the best'Trinity Solar...recognized by NJ Biz as one of the top 250 private companies in 2022.Trinity Solar...recognized as a top 2022 Solar Contractor by Solar world.
The Client Resources/Customer Experience Coordinator is the company's first line of customer communication post PTO. This position would focus solely on answering the customer calls from our Customer Service phone line.
The goal will be to answer their questions, route them to the correct department, or open a case to document their concerns.
The Customer Service phone number is on our website, on our marketing emails and is often given out by Sales reps post PTO.
The prompt response to a phone call is essential to our customer's experience.Client Resources specializes in de-escalating highly sensitive situations and advocating for the Trinity Solar customer with the goal of preventing customer escalations.
This position will be located at the Corporate HQ office in Wall, NJ.Roles & ResponsibilitiesConsistent with that goal, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, gender identity, or any other category protected by applicable federal, state, or local laws.
'Veteran FriendlyQualifications#J-18808-Ljbffr
