Asian Marketing Executive Host - Atlantic City, United States - MGM Resorts International

MGM Resorts International

Verified Company

Atlantic City, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Become one of the stars behind The SHOW and become part of the world's most powerful entertainment brands.

Our Company has one exciting mission:
To entertain the human race.

PRIMARY PURPOSE:

It is the primary responsibility of the Asian Marketing Executive Host will be responsible for maintaining relationships with premium level customers through telemarketing and event marketing with a special focus on cultivating relationships with high end slot customers.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Evaluate customers' casino activity to provide corresponding incentives and may have authorization to approve minimum amount of comps and allowances (i.e. room, food, beverage, event tickets, promo chips, free play, airfare or discounts)
Assist in maintaining and developing property's customer base through meeting and interacting with customers
Ensure customers from assigned regions are greeted upon stay, and provides personalized service throughout their stay to the satisfaction of the customer
Process customers' reservations by using OPERA & PATRON management systems
Attend special event functions when appropriate to promote marketing efforts and greet customers
Maintain highly confidential customer information by enforcing the privacy of all guests and limits requests for information about such guests in accordance with company policies
Resolve customer disputes and complaints to the satisfaction of the customer and the company
Comply with all local laws, Title 31 and attends all the mandatory compliance and training sessions

MINIMUM REQUIREMENTS:

Bachelor's degree or equivalent experience
One (1) year of customer service experience

THE IDEAL CANDIDATE:

Two (2) years hotel operations, casino marketing, VIP services or table games
Previous experience working in a similar resort setting
Able to work in the fast pace environment
Able to work as a team with coworkers
Demonstrates excellent customer service skills
Demonstrates savvy interpersonal skills to effectively communicate with all business contacts
Shows flexibility in working a variety of shifts
Demonstrates and maintains a professional, neat and wellgroomed appearance adhering to MGM Resorts International Marketing standards
Able to travel domestically or internationally if necessary to meet existing customer base
Must be able to communicate effectively in English, in both written and oral forms

THE PERKS & BENEFITS:

Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
Free meals in our employee dining room
Free parking on and off shift
Healthcare, financial, and time off benefits
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community