Jobs
>
Mesa

    Customer Service Representative Supervisor - Mesa, United States - Quipt Home Medical

    Quipt Home Medical
    Quipt Home Medical Mesa, United States

    2 days ago

    Default job background
    Description

    Job Description

    Job DescriptionDescription:

    If you have compassion and the passion for helping others, then we want you to join our growing team Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry.

    Let's start with what's important to you. The Benefits.....

    • Medical Insurance- multiple plans to choose from
    • Dental & Vision Insurance
    • Short Term Disability & Long Term Disability Options
    • Life Insurance
    • Generous PTO plan
    • Paid Holidays
    • 401K
    • 401K match
    • Competitive Pay

    Branch: Access Respiratory

    Supervisors are responsible for the day-to-day activity and development of 5-10 representatives within a complex call center environment. In this role, you will be responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve customer service, internal processes and sales results program-wide. Supervisors conduct regular business meetings with representatives to complete performance reviews and coaching to ensure maximum quality and production of direct reports. You will also work closely with the Operations Manager, ensuring the overall adherence to corporate policies and procedures?

    Essential Duties

    • Lead a team of entry-level front-line customer service agents responsible for DME Order input, insurance verification, authorizations, standard written orders, communication with customers on delivery and pick up.
    • Work with the clinical and distribution teams coordinate DME set up, training, deliveries and other service activities.
    • Responsible for managing representatives that analyze prescriptions and medical records for insurance required medical necessity and related documentation.
    • Coordinate activities of representatives communicating with referral sources to obtain complete or missing medical records.
    • Track and analyze exceptions to process and implement education and quality improvement.
    • Oversee the accurate communication of financial responsibility to customers by representatives.
    • Responsible for coaching and developing reports on customer service processes and best practices.
    • Drive a culture of accountability, continuous improvement, and personal excellence
    • Directs workforce management activities and sets performance goals and objectives accordingly
    • Develop and maintain strategy on ensuring customer satisfaction on all service interaction
    • Provide team motivation and development to maximize sales opportunities
    • Responsible for the overall performance and productivity of direct reports
    • Proven ability to meet performance, efficiency, and quality assurance targets
    • Monitoring of individual and team results to identify and act on both positive and negative performance
    • Communicate key messages effectively to ensure that direct reports are informed of process changes
    • Provide regular feedback to representatives regarding performance wins and areas of opportunity
    • Work with other departments in the organization, such as sales, billing, and delivery
    • Determining work procedures, preparing work schedules, and expediting workflow
    • Responsible for hiring, coaching and terminating customer service reps
    • Other duties and responsibilities as assigned
    Requirements:

    WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

    The ideal candidate would share and understand the high-growth objectives of the company. ?This position requires an advanced degree of leadership, creative thinking, and dedication to people.? The ability to professionally represent the organization internally and client-facing is a must.? The right candidate will exhibit good business judgment and acumen and be comfortable collaborating with other departments and locations throughout the organization.

    REQUIRED QUALIFICATIONS Minimum of 3-years of total DME Customer Service Experience or 1-year of?DME Customer Service or Medical Office Management Experience.

    • Associate degree or equivalent combination of education and relevant work experience
    • Exceptional interpersonal & communication skills
    • Strong supervisory experience including staff development
    • Advanced?knowledge of Microsoft Office including Outlook, Excel, and Word
    • Demonstrated ability to drive results through the actions of others
    • Superior knowledge of call center tools and technology
    • Possess practical conflict resolution skills (both customer and agent conflict)
    • Proven leader with advanced time management, planning, organizational and multitasking skills
    • Ability and eagerness to learn new products and system
    • Ability to work in a professional, fast-paced environment
    • Strong understanding of the contact center environment and the key levers to enhance performance and achieve client and financial targets
    • Clear, concise and practical communication skills (both oral and written)
    • A solution-oriented and positive mindset that openly embraces change and stretches goals.
    • Strong organizational skills with an ability to prioritize objectives with little-to-no assistance, find issues, and create and execute solutions that address those issues.
    • An ability to hold team members accountable for job performance
    • The ability to thrive in a fast-paced, ever-changing, and high-pressure environment.

    PREFERRED QUALIFICATIONS:

    • Military, local, state or federal government experience is a plus.
    • Graduation from an accredited two-year or four-year college or university is a plus
    • Experience managing both remote and on-site reports is a plus
  • Dexcom

    Manufacturing Associate 4

    6 days ago

    Dexcom Mesa, United States

    About Dexcom · Founded in , Dexcom, Inc. (NASDAQ: DXCM), develops and markets Continuous Glucose Monitoring (CGM) systems for ambulatory use by people with diabetes and by healthcare providers for the treatment of people with diabetes. The company is the leader in transforming di ...

  • Southern Illinois University

    Culinary Worker III- Continuous Post

    3 weeks ago

    Southern Illinois University Mesa, United States Civil Service

    Description · These employees typically prepare food by various methods with a full variety of menu items from standardized and portion size recipes, dietary manuals, oral or written instructions and cycle menus including preparing modified diets. They may direct lower-level kit ...

  • Komatsu

    Technical Service Representative III

    1 week ago

    Komatsu Mesa, United States

    Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution ch ...

  • Capstone Precision Group

    Ammo Inspector

    1 week ago

    Capstone Precision Group Mesa, United States Full time

    Join our team. · Enjoy a 4-day work week. (10-hour shifts) · Medical, Dental, Vision, HSA, FSA, · Benefits start on the 1st of the month following the date of hire. · 401K eligible 1st of the month following 30 days of employment (employer 6% match) · Generous PTO and Holiday p ...

  • Banner Health

    Placement Transfer Coordinator

    3 weeks ago

    Banner Health Mesa, United States Part time

    POSITION SUMMARY · This position is responsible for the coordination of internal movement of patients throughout Banner acute care facilities. The Operations Logistics Coordinator will be assigned a hospital or multiple hospitals each shift, in which they coordinate with the int ...

  • Maricopa County

    Attorney (Juvenile Delinquency)

    4 weeks ago

    Maricopa County Mesa, United States Full time

    Posting Date · 04/18/24 Application Deadline · 04/27/24 Pay Range · Full Range: $77,500 - $148,500 annually · Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification. The position is not eli ...

  • Centria Autism

    Director of Clinical Services

    4 weeks ago

    Centria Autism Mesa, United States

    Position Summary · As a leader in Centria Autism's Applied Behavior Analysis (ABA) organization, the Director of Clinical Services will play a pivotal role in providing clinical case support and supervision to their local team of Supervising Clinicians. Their primary responsibili ...

  • Cal-Am Properties Inc

    Maintenance Technician #133

    3 weeks ago

    Cal-Am Properties Inc Mesa, United States

    Job Description · Job DescriptionFormed in 1988, Cal-Am Properties, Inc. is one of the largest privately held operators of RV resorts, manufactured home communities and apartment communities in the United States. Through teamwork and dedication, our staff are valued as an importa ...

  • Special Devices, Inc.

    Sr. Human Resources Generalist

    1 week ago

    Special Devices, Inc. Mesa, United States

    Job Description · Job DescriptionSUMMARY · Position reports to the Human Resources Manager. Assists in the design and administration of Human Resources policies and procedures. Prepares internal employee communications regarding employee relations, company policies, employment, c ...

  • Surgery Care Affiliates

    Nuclear Med Tech

    1 day ago

    Surgery Care Affiliates Mesa, United States

    Overview · Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and hea ...

  • Special Devices, Inc.

    Manufacturing Engineering Tech II

    1 week ago

    Special Devices, Inc. Mesa, United States

    Job Description · Job DescriptionSUMMARY · The Manufacturing Engineering Technician II (MET2) performs all aspects of automated manufacturing equipment repair, troubleshooting, calibration, and preventative maintenance procedures on equipment. This position also assists engineers ...

  • Special Devices, Inc.

    Human Resources Generalist

    2 days ago

    Special Devices, Inc. Mesa, United States

    Job Description · Job DescriptionSUMMARY · Supports the Human Resources Department by assisting with all departmental functions. Works under limited supervision reporting to the Director of Human Resources. · ESSENTIAL DUTIES AND RESPONSIBILITIES · Assures that company employment ...

  • RadNet

    Mobile Driver Patient Service Rep

    2 weeks ago

    RadNet Mesa, United States

    Job Description · Job DescriptionResponsibilities · Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, t ...

  • Maricopa County (AZ)

    Attorney (Dependency)

    4 weeks ago

    Maricopa County (AZ) Mesa, United States

    Posting Date · 05/10/24 · Application Deadline · 06/12/24 · Pay Range · Full Range: $77,500 - $148,500 annually · Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification. The position is not elig ...

  • Special Devices, Inc.

    Manufacturing Engineering Technician I

    2 days ago

    Special Devices, Inc. Mesa, United States

    Job Description · Job DescriptionShifts available · 5:30 AM to 6 PM · 5:30 PM to 6 AM · SUMMARY · The Manufacturing Engineering Technician 1 (MET1) supports all aspects of automated manufacturing equipment set up, calibration, and preventative maintenance procedures on productio ...

  • Capstone Precision Group

    Maintenance Technician

    1 week ago

    Capstone Precision Group Mesa, United States

    Job Description · Job Description · Join our team. · Enjoy a 4-day work week. (10-hour shifts) · Medical, Dental, Vision, HSA, FSA, · Benefits start on the 1st of the month following the date of hire. · 401K eligible 1st of the month following 30 days of employment (employer 6% ...

  • Special Devices, Inc.

    Manufacturing Engineering Tech II

    2 days ago

    Special Devices, Inc. Mesa, United States

    Job Description · Job DescriptionShifts Available - · 5:30 AM - 6PM · 5:30 PM to 6 AM · SUMMARY · The Manufacturing Engineering Technician II (MET2) performs all aspects of automated manufacturing equipment repair, troubleshooting, calibration, and preventative maintenance proced ...

  • Maricopa County (AZ)

    Attorney (Juvenile Delinquency)

    1 week ago

    Maricopa County (AZ) Mesa, United States

    Posting Date · 04/23/24 · Application Deadline · 05/26/24 · Pay Range · Full Range: $77,500 - $148,500 annually · Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification. The position is not elig ...

  • Capstone Precision Group

    Production - Quality Control Technician

    2 weeks ago

    Capstone Precision Group Mesa, United States

    Job Description · Job Description · Production Quality Control Technician · Join our team. · Enjoy a 4-day work week. (10-hour shifts) · Medical, Dental, Vision, HSA, FSA, Benefits start on the 1st of the month following the date of hire. · 401K eligible 1st of the month followi ...

  • Delta Mechanical Inc

    Customer Service Manager

    2 days ago

    Delta Mechanical Inc Mesa, United States

    Job Description · Job DescriptionDescription:Are you looking for an exciting position where you can gain valuable skills and start your career? Look no further than Delta Mechanical Inc. · At Delta Mechanical, we're more than just a plumbing company; we're a family built on a fo ...