Technical Service Representative III - Mesa, United States - Komatsu

    Komatsu
    Komatsu Mesa, United States

    1 month ago

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    Description

    Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

    What We Offer

  • Industry competitive wages
  • Generous 401K plan
  • Comprehensive benefits package
  • Boot and tool reimbursement
  • Paid vacation
  • Ability to be a part of an exciting, innovative company developing new state-of-the-art technology and equipment

    • Key Job Responsibilities

  • Lead issue resolution teams in the field to effectively research, document and review Product Issues occurring on P&H Equipment.
  • Lead machine troubleshooting, inspection and audit teams. Accurately report machine condition, repair/maintenance recommendations, time to repair/service, and recommended upgrades. Facilitate development of maintenance strategies that promote safety, system reliability, and the reduction of unplanned down time.
  • Assume project management of major electrical field jobs. Assist electricians with installations, wiring and commissioning of this equipment.
  • Effectively communicate to Customer Supervisors, Managers, Internal Employees, Engineering and Product Support on any customers needs.
  • Mentor and Supervise other Technical Service Representatives. Lead training activities, mentor, and actively promote a learning networking culture between Komatsu Service Centers and Product Support to transfer knowledge and develop Komatsu Technical Service Representatives.

    • Qualifications/Requirements

  • Must be knowledgeable in Electrical Theory and in the Electrical Field. Understand how circuits work and how to read and understand Electrical Schematics.
  • Must be proficient at using Computers. Must be able to connect monitoring devices to analyze signals and interpret data that we will be gathering at any given time.
  • Must be prepared to perform Root Cause Analysis on failures and effectively draft reports for customers, internal personnel and Product Support.
  • Must have great communication skills in person, on the phone and on a computer.
  • Must have strong leadership skills and be able to work in a Team Environment for the betterment of Komatsu Mining.