- Oversees planning, case reviews and program goal achievement when necessary.
- Collaborates with the Courts, Law Enforcement, Prosecutors, Legal Services, Hospitals, WomenSafe and other Social Service Agencies toward the minimization of victimization.
- Collaborates with Jobs and Family Services, Metropolitan Housing Authorities and other Social Service Agencies towards addressing issues of homelessness.
- Responsible for creating and maintaining a positive program image in the community.
- Responsible for the evaluation and continual improvement of program services and activities.
- Accepts referrals from area Criminal Justice Providers to interact with victims of violent crime, and then conducts professional and confidential intakes and assessments, including Civil Protection Order assistance.
- Provides case management as needed. May meet with clients at a safe location for early crisis intervention and discussion of the clients 'options. Provide follow-up with clients and service providers as needed.
- Oversees the attendance of court hearings with legal advocacy clients as necessary to explain procedures and support decisions.
- Oversees the maintenance of client files and records confidentially and reports statistics to appropriate persons
- Oversees solicitations and acceptance of donated goods and services to the programs. Adequately acknowledges donors.
- Models awareness and behavior needed for growth and development.
- Recruits, hires, trains, supervises, and evaluates shelter specialist staff; oversees staff development and training; conducts routine evaluations of all staff under supervision and provides ongoing feedback to staff for improvement.
- Supervises the Case Manager position and provides feedback on case management and family planning provides support and ideas to case manager for case management and referral.
- Responsible for communicating shelter and grounds maintenance, needs, building improvements, equipment and supplies, and submitting proper work order requests.
- Facilitates shelter staff meetings; attends agency in-services and staff development activities when provided.
- Complies with agency policies and procedures, COA regulations, federal and state requirements and educational/certification/registry requirements.
- Fulfills other duties as assigned.
- Management experience preferred
- Knowledge of Client centered model of crisis intervention skills, and ability to teach crisis intervention.
- Ability to model open communication and work in team structure
- Understanding of homelessness and victimization.
- Experience working with young adults.
- Must comply with motor vehicle check and have personal transportation.
- Must pass criminal records check.
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Program Manager, Next Step - Chardon, United States - Family Community Services
Description
Job TypeFull-time
Description
Program Manager
Next Step
Full-time: $45,000/year
Next Step provides housing assistance, crisis intervention and case management support to young adults ages 18-24 who are experiencing homelessness and/or aging out of foster care.
SCHEDULE: 40 hours per week, some on-call hours
GENERAL STATEMENT OF DUTIES: Oversees general operation and upkeep of shelter including policies, procedures, staffing, case management and quality assurance.
ESSENTIAL RESPONSIBILITIES:
b. Ex-parte hearings and Full-hearings to help client to obtain a Civil Protection order in Domestic Relations Court
c. May also aid in the preparation of Victim Impact Statements.
QUALIFICATIONS:
MINIMUM EDUCATIONAL/LICENSURE REQUIREMENTS: Bachelor's Degree in social work or related field and/or 4 years minimum
experience serving homeless young adults and/or victims in a residential setting.
MINIMUM EXPERIENCE REQUIREMENTS: Management experience preferred
Salary Description
$45,000/year
