- Process incoming US and Canadian sales data submissions (chargebacks/tracings) based on frequency of distributor submission schedule, process resubmissions, and perform root cause analysis to resolve issues and discrepancies in a timely manner.
- Develop and maintain ongoing partner relationships with distributors and sales leaders to resolve any ongoing issues and proactively mitigate future issues.
- Maintain monthly matrics on submissions from distributors and proactively manage submission deadlines
- Maintain monthly reports to distributors regarding the status of requested chargebacks; customize reports to meet stakeholder needs
- Research and resolve complex issues with distributors surrounding the chargeback process; work through ambiguity to collect facts from multiple departments and make financial determinations on payments that can have serious financial impacts.
- Share key performance metrics with leaders monthly
- Identify and recognize trends and patterns that indicate need for a process improvement or relationship improvement
- Demonstrate detailed understanding of the department and a broad knowledge of other areas of the business
- Ability to collaborate, train, and mentor team members as needed
- Analyze data and identify the root cause of discrepancies in internal systems while working cross-functionally with other teams as needed
- Work independently with occasional consult with management as appropriate to make recommendations and receive decision sign-off
- Other Duties as assigned
- Bachelor's Degree
- Experience in Medical Device industry or analytics-based role preferred
- Proven ability to drive and manage projects in a fast-paced environment
- Strong written and verbal communication skills
- Strong sense of ownership and accountability for deliverables
- Ability to collaborate and work cross-functionally
- Demonstrates a curious nature and desire for continuous learning
- Demonstrates detail consciousness and ability to audit analytics and processes
- Experience working with large data sets
- Intermediate experience with Microsoft Excel including vlookups, pivot tables, etc.
- Experience working with information systems
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Chargeback Analyst - Minneapolis, United States - Coloplast
Description
The Chargeback Analyst is responsible for managing indirect sales submissions process (chargebacks/tracings) for key Colplast distributors , developing key internal and external partnerships, performing root cose analysis, and for reporting across the organization. The Chargeback Analyst serves as the strategic owner of their distributor/wholesaler accounts for processing data, relationship management, and issue resolution.
Major Areas of Accountability:
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