Customer Service Supervisor - Herndon, United States - Serco North America

Serco North America

Verified Company

Herndon, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Position Description:

These are temporary positions available from June through November (hurricane season) with assignments typically lasting from 3 weeks to up to 3 months.

Full-time and part-time positions are available. Position is fully remote and minimum pay will be $24.76/hour.

As a Customer Service Supervisor, you can expect to:

Utilize a virtual web based desktop to oversee the work of a team of up to 20 call agents who handle assist Florida Citizens Property Insurance policyholders and insurance agents.
Attend operational meeting and monitor the quality of up to 20 call agents to ensure compliance with Citizens program training, and all applicable guidelines and/or policies.
Oversee the workforce to ensure all team members have an approved schedule and complete timecards and other administrative deliverables timely and accurately
Provide regular written and oral communications to program management, and other key internal and external stakeholders in regards to program compliance, schedules, risks, issues, personnel actions and other program matters
Answer complex or simple questions related to a specific insurance form, policy, procedure and/or guideline.
Be able to provide fluent efficient, empathetic and accurate customer service in a professional manner for extended periods of time, in both English and Spanish language.

Qualifications:

To be successful in this role you will:

Have a HS Diploma.
02 years of related experience.
Complete the Citizens' Underwriting Trainee Program which typically is completed within 8 hours.
Have access to a personal computer or laptop to access the web based system.

Company Overview:
Serco Inc. (Serco) is the Americas division of Serco Group, plc.

In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation.

We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

Serco is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.