Telecommunication Attendant, Prn Rotating - Easton, United States - University of Maryland Medical System

University of Maryland Medical System
University of Maryland Medical System
Verified Company
Easton, United States

1 day ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Company Description
At Shore Regional Health, you can learn, grow and make a lasting impact on patients and families. You'll experience the support of a collaborative work environment and a sense of collegiality unlike any other. Our comprehensive system has many locations and practice options to choose from throughout the beautiful Eastern Shore of Maryland.


Job Description JOB SUMMARY**:


Interacts in a customer-focused and compassionate manner to ensure customers' needs are met with an emphasis on customer service satisfaction.

Receives and directs incoming telephone calls throughout Shore Regional Health, while continuously maintaining confidentiality, professionalism and ethics.


ESSENTIAL FUNCTIONS OF THE JOB:

  • Answers incoming telephone calls on telephone console; directs calls to requested or appropriate extensions.
  • Monitors emergency, fire, panic, and/or trouble alarms and takes appropriate and immediate action in accordance to department policies and procedures. Checks emergency alarms daily.
  • Serves as a base station for the two way radio paging for security.
  • Maintains on-call lists that are displayed on Shore Regional Health's Intranet.
  • Initiates and controls back-up telephone system during power failures.
  • Connect/disconnects patient telephone service, as requested by patient or nursing.
  • Maintains department logs.
  • Performs the reception routine in the EDM module of Meditech for ED patients according to department processes.
  • Strives to achieve excellence of service as described in the CARE Commitments.
  • Responds to Shore Regional Health codes as appropriate.
  • Responsible for honest behavior in all matters. To the best of the employee's knowledge and understanding, complies with all Federal and State laws and regulations.
  • Maintains the privacy and security of all confidential and protected health information. Uses and discloses only that information which is necessary to perform the functions of the job.
  • Performs related duties as assigned.

Qualifications MINIMUM EDUCATION, EXPERIENCE AND LICENSE/CERTIFICATION REQUIRED**:

  • High School diploma or equivalent.
  • Minimum of one year of receptionist, switchboard, or other communications related experience.
  • Demonstrated excellent verbal communication and interpersonal skills.
  • Computer knowledge necessary; Word, and Excel experience beneficial.

Additional Information
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