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    Customer Project Manager - Rochester, United States - Philips

    Philips
    Philips Rochester, United States

    3 weeks ago

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    Description


    Your role as a Customer Project Manager will be to manage multiple imaging systems implementations that vary in scope, size, and complexity.

    Projects can include IT solutions, capital equipment installation and systems integration.

    You will also be responsible for leading a team of clinical and technical resources for each project, to ensure the successful customer experience and guided by the statement of work.

    This position covers the Western New York State region.


    Your role:
    Owning each project and acting as the primary liaison between assigned customers and Philips "back room" organizations for each assigned project/order


    Gathering information from the customer to create project plan and provide details to internal Philips teams who support the processes throughout the value stream.


    Gathering information and providing back to the customer to answer customer requirements and questions, to include site drawings, technical specs, etc.

    Coordinating with Philips teams to ensure required resources are in place to execute and complete each project


    Keeping the customer informed of project status and progress through frequent communication, in-person and virtual meetings and written project summaries.

    Monitoring progress of the project to key timelines. Working with the customer and all involved parties, such as general contractors, project managers, architects, etc. to keep projects on track.

    Ensuring customer site readiness for installation of Diagnostic Imaging systems.

    Forecasting revenue timing for assigned projects.

    Achieving revenue target within an assigned area or group of projects.

    Minimizing overall project cycle time and inventory, while maximizing customer satisfaction.

    Assisting Sales with Order Acquisition.


    You're the right fit if:
    Demonstrated track record of project management experience; PMP certification preferred.


    Minimum 5 years related experience in project management, construction or engineering, preferably managing complex projects or activities in medical device or healthcare settings.

    Bachelor's degree in construction management, project management, engineering or related field preferred.

    Willingness to travel up to 80%. Travel required within assigned zone around Western and Central New York State


    Ability to understand site and equipment technical requirements (HVAC, Electrical, Mechanical, Environmental), to include reading of site-specific floor plans, drawings and specifications.

    Exceptional written and verbal communication, presentation, customer service and conflict resolution skills.


    Demonstrated experience in effective relationship management with all levels and backgrounds across all departments and organizational levels, with the ability to instill confidence in all situations.

    This includes customers, local project managers and contractors, and internal Philips organization.

    Ability to manage own work, meet deadlines and accomplish objectives through others without supervision.

    Excellent time management, analytical and listening skills.

    Demonstrated effective problem-solving skills.

    Experience with MS office suite, Adobe Acrobat, Visio, and CAD.

    Ability to manage a flexible work style and adapt to customer requirements.

    Willingness to meet customer-specific mandates such as vaccinations and or screening tests


    The applicable PMI certification per role/level is required for all Employees hired/re-hired into the CPM/CDM role (including internal transfers from a non-CPM/CDM role).

    PMI certification obtainment is required within a specific time of an employee's start date in the CPM/CDM role. This time period is defined by the role/level and will be documented in the employment offer.

    US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.


    You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

    About Philips

    We are a health technology company.

    We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve.

    Do the work of your life to help improve the lives of others.

    Learn more about our business.

    Discover our rich and exciting history.

    Learn more about our purpose.

    Read more about our employee benefits.


    If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply.

    You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

    Philips Transparency Details

    The pay range for this position is $84,525 to $144,900, annually.

    The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

    In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.

    Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.

    Details about our benefits can be found here.


    At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

    #LI-PH1


    It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person's relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

    As an equal opportunity employer, Philips is committed to a diverse workforce.

    In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact , option 5, for assistance.

    Equal Employment and Opportunity Employer/Disabled/Veteran
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