Patient Solution Specialist - Norwich, United States - United Community & Family Services Inc

United Community & Family Services Inc

Verified Company

Norwich, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Our healthcare facility is in search of a Patient Solution Specialist to provide compassionate care and assistance to our patients.

As the Patient Solution Specialist, you will be the primary point of contact for patients, ensuring they receive excellent customer service and their needs are met timely.

In addition, as a trusted member of specific communities, you will utilize your personal experience and training to assist individuals and families in accessing, engaging, and utilizing community resources, including health and wellness services.

Your combined skills in call management, registration, and community health work will contribute to improved health outcomes and reduced health disparities by increasing access to care.

This is a 32hr/wk position.

Responsibilities:

Act as the primary contact for patients, families, and caregivers, and provide them with the necessary information and support
Respond to patient inquiries, concerns, and complaints in a friendly and professional manner, addressing their needs with empathy
Perform insurance verifications to ensure clients receive relevant information about their insurance benefits for their initial intake appointment for medical, dental, and behavioral health services.
Collaborate with healthcare providers, clinical staff, and other departments to ensure seamless delivery of care
Maintain accurate and uptodate patient records, ensuring their privacy is protected in compliance with HIPAA regulations
Educate patients on their healthcare options, including insurance coverage, financial assistance, and other resources available to them
Provide initial and ongoing telephonic and inperson support to clients/patients seeking assessment for social determinants of health (SDOH) such as basic needs; legal, medical, housing, transportation, insurance, by offering and completing a comprehensive needs assessment

Why UCFS?

Be part of a team where you can advance your clinical skills, make vital connections, and become an advocate for your clients and the community.

You will have opportunities to cultivate and enhance your clinical skills through individual and group supervision, in-house training, and outside training.

Our team is passionate about the services we provide and is committed to making a difference, while striving to become more culturally competent and affirming each day.

At UCFS, a Federally Qualified Health Center, we specialize in integrated care which means having access to essential services to meet the complex needs of those we serve.

We work collaboratively across programs at our agency to remove barriers and streamline access to services including behavioral health services, primary care, dental, case management and more.

UCFS offers a comprehensive benefits package including -

Flexible schedules
Competitive salaries
Generous paid time off including 3 weeks vacation, 5 floating holidays and 10 sick days each year
Medical, dental and vision insurance
401(k) plan with 6% employer contribution
Paid life and disability insurance

Requirements:

High school diploma or equivalent; associates in healthcare or related field preferred
Three to five years related experience and/or training; or equivalent combination of education and experience.
Excellent interpersonal, communication, and customer service skills
Strong organizational and time management skills, with the ability to multitask and prioritize effectively
Proficiency in Microsoft Office and experience with electronic medical records systems
Knowledge of medical terminology and insurance regulations
Ability to work independently and as part of a team, with a positive and proactive attitude
Flexibility to work occasional weekends or evenings to meet patient needs

- _ All employees at UCFS are required to be vaccinated against COVID-19_