- Be the Oracle Support's initial point of telephone contact with customers.
- Verify customer's entitlement for support and collaborate with the Support Operations HOST team when entitlement isn't clear.
- Handle a broad range of product or system related service requests.
- Analyze, fix and resolve customer issues or reassign to an appropriate resource or group as necessary.
- Take ownership of service requests and monitor through to resolution.
- Maintain good relationships with customers and keep them informed of progress during the incident process.
- Provide input and feedback on knowledge management articles.
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Oracle Orlando, United States OTHERAs a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds. · When everyone's voice is heard, we're inspired to go beyond what's been done before. It's ...
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Poolside Barback
1 week ago
Hilton Orlando, United StatesPoolside Barback (Seasonal), Tropics at Hilton Orlando · The exciting is looking for a · **Poolside Barback (Seasonal)** · to join our seasonal team This is a great opportunity that offers a flexible schedule and could potentially turn into a permanent position in the future Set ...
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Storeroom Clerk-hilton Orlando Lake Buena Vista
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Hilton Orlando, United StatesA Storeroom Clerk is responsible for verifying the accuracy of and accepting all purchased products into the hotel in the hotel's continuing effort to deliver outstanding guest service and to maximize profitability. · **What will I be doing?** · As a Storeroom Clerk, you would be ...
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Operations Manager
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Hospital Clinical Specialist
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IQVIA Orlando, United StatesIQVIA is hiring a team of Hospital Clinical Specialists - Diagnostic in partnership with our client DiaSorin. DiaSorin is the global leader in the laboratory diagnostic market specializing in the immunodiagnostics and molecular diagnostics segments. The primary objective of the H ...
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Hotel Front Desk Agent
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Director of Front Office Operations
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Hilton Orlando, United StatesDirector of Front Office Operations - Signia by Hilton Orlando Bonnet Creek · The Signia by Hilton Orlando Bonnet Creek is currently hiring a Director of Front Office This position is responsible for directing and administering of all Front Office operations in the hotel's contin ...
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Busser/barback
2 weeks ago
Chef David Burke South Orange, United StatesDavid Burke Hospitality Management, is hiring bar back/ bussers for our South Orange location at The Fox and the Falcon. · If you have true passion for excellence within the hospitality industry, please reach out to us. Include your resume or a description of your experience in t ...
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Sales Manager
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Hilton Orlando, United StatesSales Manager - Hilton Orlando Convention Center · Hilton Orlando offers an attractive location for leisure and business travelers seeking an upscale resort experience located 15 minutes from Orlando International Airport. This breathtaking resort is near International Drive shop ...
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General Manager
1 week ago
Hilton Orlando, United States**About the Opportunity** · Are you ready to step into the role of General Manager of Signia Orlando Bonnet Creek, guiding the growth and operation of a cohesive and dynamic team? We're seeking forward-thinking leader with a track record in upscale hospitality. · As General Manag ...
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General Manager
1 week ago
Hilton Orlando, United StatesGeneral Manager - Signia Orlando Bonnet Creek · **About the Opportunity** · Are you ready to step into the role of General Manager of Signia Orlando Bonnet Creek, guiding the growth and operation of a cohesive and dynamic team? We're seeking forward-thinking leader with a track r ...
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Case Manager
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Unarmed Security Officer
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Title Resales Services Coordinator
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Hilton Grand Vacations Orlando, United States**HGV Now Offers Day One Team Member Benefits** · **Starting pay is $18.25** · **What will I be doing?** · The **Agent Title Resales Coordinator** is responsible for assisting with administrative and clerical duties in the Agent Title Resales team. This role will be processing ma ...
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Tgi Fridays Service Manager, Orlando
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TGI Fridays, Orlando Orlando, United StatesManager · **Duties**: · - Oversee daily operations of the hotel, including food production, banquet services, and catering. · - Managing and training staff members to ensure excellent customer service. · - Collaborate with ALL Managers to develop and implement strategies to achie ...
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Dishwasher - Alafaya Chili's
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Chili's Grill & Bar Orlando, United States12181 E Colonial Dr · Orlando, FL 32826 · **Role Overview** · Our Heart of House Team Members are responsible for setting the pace for a great shift, every shift. They provide dependable, fast service that is absolutely Chili's. If you take pride in great team work, then we want ...
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Sales Manager Oem
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Janitor - Alafaya Chili's
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Chili's Grill & Bar Orlando, United States12181 E Colonial Dr · Orlando, FL 32826 · **Role Overview** · Our Janitorial Team Members are responsible for setting the pace for a great clean, sanitary shift. They provide dependable, fast service that is absolutely Chili's. If you take pride in great teamwork, then we want to ...
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Director of Operations
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Technical Product Manager
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Disney Experiences Orlando, United States"We Power the Magic" That's our motto at Disney Experiences (DX) Technology & Digital. Our team creates world-class immersive digital experiences for the Company's premier vacation brands including Disney's Parks & Resorts worldwide, Disney Cruise Line, Aulani, A Disney Resort & ...
Customer Service Analyst/Technical Support – Hospitality Industry - Orlando, United States - Oracle
Description
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We've partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling , option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range: from $19.23 to $38.32 per hour; from $40,000 to $79,700 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Tasks And Responsibilities