Lead Concierge - Swiftwater, United States - The Swiftwater Hotel

Description

Job Summary:
We are seeking an outgoing, friendly and professional Concierge to join our team.

As a Concierge, you will be the first point of contact for guests and will provide exceptional customer service to ensure a positive experience during their stay.

Your role will involve assisting guests with various inquiries, making reservations, upselling excursions and providing recommendations for local attractions and dining options.

Duties:

• Greet guests upon arrival and provide a warm welcome
• Provide information about hotel amenities, services, and local attractions
• Make reservations for dining, transportation, and entertainment
• Handle guest inquiries and resolve any issues or complaints promptly
• Maintain a neat and organized front desk area
• Coordinate with other hotel departments to ensure guest satisfaction
• Maintain knowledge of current events and activities in the local area
• Perform other duties as assigned

Qualifications:

• Previous experience in a customer service role, preferably in the hospitality industry
• Excellent phone etiquette and communication skills
• Bilingual proficiency is a plus
• Strong customer service skills with the ability to handle difficult situations professionally
• Exceptional time management and organizational skills
• Knowledge of local attractions, restaurants, and transportation options
• Ability to work well in a team environment
• Proficiency in using computer systems for reservations and guest management

If you have a passion for providing exceptional customer service and enjoy assisting guests with their needs, we would love to hear from you.

Join our team as a Concierge and help create memorable experiences for our guests.

Please note that all positions at our company are paid positions.


Pay:
$ $25.00 per hour


Expected hours:
per week


Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• Day shift
• Evening shift

Ability to Commute:

• Swiftwater, PA preferred)

Ability to Relocate:

• Swiftwater, PA 18370: Relocate before starting work (required)

Work Location:
In person