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Receptionist - Kansas City, United States - FirstService Residential
Description
The Company:
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As the leading residential property management company in North America, we work hard to help communities thrive. Our dedication, responsiveness and integrity are why thousands of communities across the U.S. and Canada choose FirstService Residential to manage their properties. For more than four decades, communities have counted on FirstService Residential for their Missouri property management needs.
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Job Overview:
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The Receptionist is responsible for providing exceptional customer service, keeping the front reception desk and area clean, answering phones, greeting walk-in customers, processing incoming mail and returned mail, answering fundamental questions related to our homeowners' associations, following all written processes, ordering and stocking supplies and assisting Client Services with projects
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Your Responsibilities:
The job duties listed are typical examples of the work performed by positions in this job classification.
Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.
ÂAnswer phones, greet & assist residents and vendors, and coordinate all activities at the front reception desk
Process daily mail distribution in a timely manner using written process
Learn and manage the phone system and out of office messages
Keep reception & all office meeting rooms clean and free of clutter
Answer fundamental questions from homeowners, residents, and vendors
Process and accept packages and parcels using written processes
Update phone message when the office is impacted by weather, emergencies, holidays, etc.
Accept & distribute all payments received in-person
Process returned mail using written process
Manage and order office supplies and requests according to checklists
Manage stocking the refrigerators and snack areas throughout the office
Daily stocking of refrigerator items for President
Oversee cleanliness of common area space daily to ensure all food is picked up and put away each day and the dishwasher is started on Friday at the close of business
Initiate monthly refrigerator cleaning
Create welcome signs as needed and requested for business meetings and greetings
Assist CSS & RSS with other projects as requested.
Complete other duties as assigned.
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Additional Responsibilities:
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Answer or forward phone calls within 24 hours
Adhere to work schedule as designated by supervisor and communicate in advance any needed variations to schedule for approval
Practice and adhere to FirstService Residential Global Service Standards
Make eye contact, smile, stand acknowledge, and offer an authentic greeting to all customers.
Conduct business at all time with the highest standards of personal, professional and ethical conduct
May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems, and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines
Ensure all safety precautions are followed while performing the work
Perform any range of special projects, tasks and other related duties as assigned
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Skills and Qualifications:
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High school diploma
Minimum two years of receptionist experience
Some college and/or job-related education preferred
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To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.Â
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Exceptional written and verbal communication skills
Excellent spelling and proof reading abilities
Ability to prioritize and multi-task
Ability to work independently
Collaborative attitude and team player
Exceptional interpersonal skills
Highly organized and detail-oriented
Consistent professional demeanor
Work efficiently under pressure and within set deadlines
Handle change in a positive manner
Open to constructive criticism
Reliable and discrete
Well-versed in computer software programs
Resourceful, innovative, positive, confidence
Display problem solving skills
Desire to be curious
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Tools and Equipment Used:
Computer (MS Office, FSR Connect, Zendesk) Teams, Smartsheet
Telephone/Cell Phone
Copy/Scanner/Fax Machine/Postage Machine/Shredder
Laminator
Label Maker
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The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
Working on a computer throughout the day (monitor, keyboard, and mouse use)
Handle, finger, grasp and lift objects and packages
Reach with hands and arms
Complete all required forms
Ability to listen and focus for long periods of time
Standing at a copier for extended periods of time
Climbing warehouse ladder to access storage boxes
Subjected to loud noises when running postage and folding machines
Ability to lift up to 30 lbs.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.
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Travel:
Local travel to work assignments in the Kansas City Metropolitan area. May require meetings at other FirstService Residential offices in Canada and US.
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What We Offer:
As a full-time, non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, and more.
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Compensation:
$ $18.00 per hour
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Disclaimer:
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The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.