Service Technician - Warwick, United States - Vertikal6

Description

• Set up and configure desktop computers, peripherals, and accounts assigning security levels.
• Using a ticketing system to track, record, and communicate requests.
• Perform remote troubleshooting and triage for incoming customer issues.
• Perform onsite troubleshooting if necessary.
• Follow up and update customer status on tickets or projects that you are working on.
• Always provide excellent customer service and carry yourself professionally.

• A+ Certification (required)
• Proven experience as a helpdesk technician or other customer support role in an IT environment.
• Good understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and resolve basic technical issues.
• Excellent communication skills.
• Customeroriented and cooltempered.
• Ability to lift 50 lbs.
• If you do not love working with customers and gain personal satisfaction by helping them solve business problems via IT.
• If you are not hardwired to turn over stone after stone until you find the answer.
• If you do not look at challenges as an opportunity to learn and grow.
• If you do not enjoy being a part of a team, sharing your knowledge and helping others grow their knowledge.
• If you do not want to perform all the role's responsibilities and duties.

• 401(k)
• 401(k)

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

• Monday to Friday

• Bonus opportunities
• Performance bonus

• Warwick, RI 02886: Relocate before starting work (required)