Service Delivery Coordinator/ Legal Concierge - San Diego, United States - Esquire Deposition Solutions

Esquire Deposition Solutions
Esquire Deposition Solutions
Verified Company
San Diego, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
Support building a base of clients for life by demonstrating ownership of the in-office client experience

  • Provide administrative support for the office operations team, sales team members, and service partners
  • Maintain all aspects of the office environment to a level that supports an outstanding client and employee experience

JOB DUTIES

  • Meet and greet every client and office visitor and provide a positive, welcoming experience
  • Perform general receptionist duties as needed
  • Answer and handle phone calls to include client issue resolution when possible
  • Order, prepare, set up, and clean up food and beverage service for inhouse deposition clients
  • Coordinate building management and/or maintenance assistance when needed
  • Keep conference rooms wellstocked with supplies and in orderly condition
  • Support clients, court reporters, and the office by making copies and scans of exhibits and other documents
  • Complete required PVC setup/testing/troubleshootingfor jobs that the office is covering
  • Where needed, maintain case binders and process construction defect depository deposits in partnership with Regional Depository Leads
  • Collaborate with Case Managers on all large cases with depositions in the office and support the onboarding of new clients
  • In some offices and circumstances, the Concierge may cover duties for the Resource Manager and/or Receptionist including assigning resources to jobs and working the jobs in progress
  • In offices without a Receptionist:
  • Act as the first point of contact and face of the Esquire office
  • Answer inquiries and provide information to the general public, clients, visitors, employees and other interested parties regarding activities conducted at the office
  • Welcome and greet all clients and visitors to the office
  • Handle flow of people through the office and ensure that all administration tasks are completed accurately, on time and with high quality

MEASUREMENTS OF SUCCESS

  • Quality telephone monitoring scores (TBD)
  • Overall Office quality score (TBD)
  • Attendance

REQUIRED KNOWLEDGE, SKILLS or ABILITIES:


  • Knowledge of MS Office Suite, including Publisher, Excel, and PowerPoint
  • Ability to learn Company's technology platform
  • Professional personal presentation
  • Client service orientation
  • Ability to thrive in fastpaced environment
  • Highly developed sense of discretion and confidentiality
  • Detailoriented with the ability to plan work effectively
  • Meets assigned deadlines and makes sound decisions
  • Ability to multitask and shift priorities
  • Maintains regular and acceptable attendance
  • Superior interpersonal, verbal/written communication, and organizational skills
  • Capable of taking direction from more than one supervisor
  • Demonstrated commitment to company objectives and client service

EXPERIENCE QUALIFICATIONS:


  • High school diploma or GED equivalent
  • Experience with Microsoft Office Suite, including Excel and Publisher
  • Prior experience in a customer service driven industry

Pay:
$ $24.00 per hour


Benefits:


  • 401(k) matching
  • Health insurance
  • Paid time off

Schedule:

  • 8 hour shift
  • Monday to Friday

Work Location:
Hybrid remote in San Diego, CA 92101
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