Pc Deployment Technician - Washington, United States - NuAxis Innovations

NuAxis Innovations

Verified Company

Washington, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

he PC Deployment Technician must perform all duties for the WMATA PC

Deployment Team:
Imaging, installations, problem resolution, configuration (hardware/software), and Desk Side Support. The Technician will perform diagnostics and repairs and inventory tracking/asset management.

Essential Functions:

Responds to and diagnoses problems through discussion with users and handson assistance.
Provides onsite support to endusers on a variety of issues.
Identifies, researches, and resolves technical problems.
Responds to and closes tickets assigned to PC Deployment/Lifecycle Refresh.
Ensures all assigned tickets are updated and moving towards a successful resolution in a manner that meets or exceeds contractual SLA's.
Documents, tracks, and monitors all assigned work through tracking systems to ensure a timely resolution

(ie:

ITSM tool

CA Service Desk, SharePoint, etc.)
Partner with Service Desk), Network Services Team, and the Desktop Engineering Team to resolve issues that may arise during a Lifecycle Refresh Project
Provides 1 on 1 Customer Support to users that experience difficulties during a Lifecycle Refresh Project
Makes recommendations to the Agency Customer to increase efficiency and productivity.
Performs Moves, Adds, and Changes

Knowledge Requirements:

Must possess a High School Diploma or equivalent.
Must be able to pass a National Agency Background Investigation to receive a Public Trust Security Clearance.
Must possess or obtain within 60 days of employment a Microsoft Office Specialist certification

(ie:

Microsoft Office Specialist Outlook 2010)

Must possess 13 years' experience with Deployment Projects requiring base image installation plus individual userspecific software loading.
Must possess functional hardware troubleshooting skills and at least midlevel Windows 7/Windows 10 experience.
Experience in configuring and deploying Windows 7 and Win 10 using an enterpriseclass automated imagebased method is preferred

(ie:

SCCM/PXE, MDT, Ghost, etc.)

Experience with Active Directory and SCCM preferred.
Must be able to obtain an Original Equipment Manufacturer (OEM) Warranty Repair Certification.
Must possess a strong understanding of written technical documentation.
Must have excellent attention to detail, organizational and teamwork skills.
Must possess excellent time management skills and be able to work effectively alone or as part of a team.
Must be able to lift and move equipment weighing up to 50 lbs.

Pay:
From $52,834.55 per year

Benefits: