Entry Level Account Rep - Rochelle Park, United States - Sterlin Black
1 week ago
Description
Sterlin Black Is Looking For Account Reps
- *Note: This is NOT a remote position_
Minimum Education:
- Education: High school diploma or equivalent
- Experience: 12 years of customer service experience
- 24 year college degree in Business Administration, Marketing, Finance, History or related fields (preferred but not required)
General Accountabilities
- Provides customers' information about products or services, takes or enters orders, cancels accounts, or obtains details of complaints.
- Ensures full customer satisfaction and maintains a friendly, helpful demeanor.
- Identifies and prioritizes problems and issues related to service area.
- Maintains close contact with customer to give updates on progress toward resolution of issue or service request.
- Ensures that appropriate changes were made to resolve customers' problems.
- Refers unresolved customer issues to designated departments for further investigation.
- Keeps records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Skills
- Excellent verbal and written communication
- Service orientation
- Critical thinking
- Active listening
- Ability to use phone and computer systems
- Positive attitude
Job Types:
Full-time, Part-time
Pay:
$35, $65,100.00 per year
Benefits:
- Flexible schedule
Compensation package:
- Bonus opportunities
- Monthly bonus
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
License/Certification:
- Driver's License (required)
Ability to Relocate:
- Rochelle Park, NJ: Relocate before starting work (required)
Work Location:
In person
More jobs from Sterlin Black
-
Customer Account Representative
Hackensack, United States - 2 weeks ago
-
Entry Level Brand Account Rep
Hackensack, United States - 1 week ago