- Receiving servicing files and trailing documents from offsite storage.
- Inventorying boxes to warehouse rack locations.
- Pulling files and boxes from warehouse inventory as requested.
- Prepping and packaging documents for offsite shipping.
- Maintaining accurate and timely reporting on all inventory movement.
- Reporting on daily production through work log entries.
- Any additional tasks assigned by team lead or supervisor.
- Performing routine warehouse checklist items.
- Servicing File request fulfillment as needed.
- Complete any required warehouse certification courses.
- Maintain a 100% minimum efficiency in all assigned production tasks on monthly HRD reporting.
- Standing for hours at a time in warehouse as business needs dictate.
- Identifying and recording account numbers off files/documents in front of a PC daily.
- Lifting of banker's boxes with weight up to 35 lbs.
- High School Diploma or GED.
- Candidate must be able to climb a ladder and lift 25 lb. banker's boxes.
- Excellent verbal and written communication skills.
- Candidate must have keen attention to detail.
- Candidate should be knowledgeable in all Microsoft based applications.
- Ability to work independently or as part of a team.
- Ability to work in a fast-paced environment with changing priorities.
- Prior work in a warehouse setting highly preferred.
- College level coursework or degree preferred.
- Prior knowledge of mortgage loan origination documents preferred.
- Must pass the Company's Background Screening process prior to beginning employment. Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable.
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Specialist, Servicing Files - West Palm Beach, United States - Ocwen Financial
Description
Job DescriptionThe Specialist, Servicing Files is responsible for the receiving, movement, and tracking of hardcopy inventory, including borrowers' loan files and trailing documents. This position can require several hours of standing and lifting of boxes daily as business needs dictate. The servicing files specialist is a frontline production employee whose performance is evaluated by efficiency in assigned tasks as well as accuracy. This position will have daily tasks delegated by the inventory coordinator and will report up to the servicing inventory supervisor.
Job Functions and Responsibilities:
To perform this job successfully, an individual must have the following education and/or experience:
About Us
Ocwen Financial Corporation is a leading non-bank mortgage servicer and originator providing solutions through its primary brands, PHH Mortgage and Liberty Reverse Mortgage.
PHH Mortgage, a subsidiary of Ocwen Financial Corporation, has been providing mortgage lending and servicing solutions since 1984 and is dedicated to maintaining responsible and ethical practices while delivering an exceptional customer experience. PHH offers industry-leading mortgage solutions for the entire mortgage lifecycle, including correspondent lending, MSR/Co-Issue, subservicing, commercial servicing, reverse mortgages and portfolio retention. We are one of the largest subservicers of residential mortgages in the United States and one of only two servicers in reverse mortgage lending.
At Ocwen, we consistently deliver on our commitments to customers, clients, investors and colleagues through caring service, integrity and creative solutions. This Service Excellence philosophy is embraced by meeting service standards we call CARE, which stands for Caring, Accurate, Responsive and Empowered. We expect all employees to interact and engage our colleagues and our customers with respect, courtesy and professionalism, and to achieve results consistent with our CARE standards.
Ocwen is intensely focused on hiring, developing and retaining the best talent in the industry Our commitment to Diversity, Equity & Inclusion ensures that we sustain our reputation as an outstanding place to work, a great business partner and a valued community member. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.
Ocwen offers a comprehensive benefits package including medical, dental and vision; up to 3% match on 401(k) contributions; generous paid time off; company-paid life, accident and disability coverage; programs for mental, physical and financial wellness; and more. Visit for details.