Guest Service Associate - Joliet, United States - Xtreme Xperience

Description

ABOUT OUR COMPANY:

Since our first track day in 2012, we have helped over 300,000 people cross 'drive an exotic car' off their bucket lists and we can't wait for YOU to join us.

Our team travels the country, hosting weekend-based events on racetracks around the United States. We are headquartered in Chicago, IL where our tour operations, customer service, sales and marketing teams are based. Thanks to the vision and drive of our people, Xtreme Xperience has been the proud recipient of Inc. Magazines "America's Fastest Growing Companies" award since 2017.


When and Where:

Our event will be held at
Autobahn Country Club from
Thursday, April 25th, 2024 to Sunday, April 28th, 2024.

DUTIES AND RESPONSIBILITIES:

The event ambassador is responsible for organizing guest traffic flow and preparing each guest for their driving experiences in the pit area; supporting the Pit Manager and Guest Services team in all shared responsibilities and goals.

In cooperation with other Guest Services Associates you will be required to maintain and improve the quality of guest service, driving capacities per session, overall event flow and sales effectiveness for Xtreme's Tour operations.

Daily duties will consist of but are not limited to:

• Ultimate objective is to assist guests in & out of vehicles both quickly and safely
• Prepping guests with head socks and proper fitting helmets; removal of postdrive/ride
• Directing guests to the correct line for their driving/riding experience
• Assist us with cleaning and sanitizing helmets and cars.
• Engage and entertain guests in the pitarea, while communicating effectively between the Pit Manager and Guest Service team to keep the program on schedule
• As lines & needs fluctuate, you will balance one another's work load to maintain a positive, highenergy and efficient pitenvironment, while focusing attention, patience and effective communication towards our guests and team
• Utilizing product knowledge about the program, vehicles, addon options, as well as merchandise and apparel to handle inquiries about attrack purchases/availability to enhance light upsell opportunities
• In cooperation with other Guest Service Associates, assisting with maintaining cleanliness of pit area, organization of station and notifying Pit Manager of any low inventories throughout event day

QUALIFICATIONS:

• Preferred: 1+ years of experience in Retail Sells Customer/Guest/Client Service or Hospitality
• Required: Flexibility of schedule; including weekends, holidays, and travel

REQUIRED ATTIRE:

• Black Bottoms (no jeans, sweats nor yoga pants)
• Black Athletic Shoes (including soles)
• If weather permits for multiple layers,
  all black requested

XTREME XPERIENCE PROVIDES:

• XX T-Shirt
• Lunch Each Day
• One Ride-Along in a Supercar or Lead Car

*This year Illinois is very, very strict on Workman's Compensation requirements for 1099 Contract workers (which you would be). You either have to purchase Workman's Comp insurance on your own (and prove to us that you have it in place) OR we can take it out of payment, which equates to 5% per day.


Job Type:
Contract


Pay:
$125.00 per day


Shift:

• 8 hour shift

Weekly day range:

• Weekends as needed

Experience:

• Customer service: 1 year (preferred)

Ability to Relocate:

• Joliet, IL 60436: Relocate before starting work (required)

Work Location:
In person