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    Help Desk Support Specialist - Austin, United States - Apex Systems

    Apex Systems
    Apex Systems Austin, United States

    3 weeks ago

    Apex Systems background
    Technology / Internet
    Description

    JOB OBJECTIVE

    Perform complex end-user computer support in a help desk setting, assist with the deployment of new systems and providing technical support and assistance to employees on telecommunications and computer hardware, software and network operating system issues. Work under limited supervision with considerable latitude for the use of initiative and independent judgment.

    ESSENTIAL DUTIES

    Provide technical support for employees, ensuring that problems and requests have been appropriately documented and resolved in a timely manner.

    Set up equipment for employee use, and perform or ensure proper installation of cables, operating systems, or appropriate software, and checks for proper function.

    Provide user training in the use of available hardware, software and utilities.

    Track and maintain inventory of hardware and software assets.

    Maintain and install Microsoft Windows PC images.

    Install and configure software products, service packs and updates, and check for proper function.

    Assist with configuring, monitoring, tuning, and end-user computers, network printers and network applications or services.

    Create and maintain documentation related to Helpdesk support functions.

    Assist in the development and maintenance of training materials and manuals.

    Follow all policies and procedures.

    Perform other duties as assigned.

    MINIMUM QUALIFICATIONS

    High school diploma or equivalent.

    Associate degree with an IT-related degree.

    2 years work experience in a Help Desk environment.

    Substitution: College course work in a related field may substitute for each other on a year for year basis.

    KNOWLEDGE, SKILLS & ABILITIES

    Knowledge of troubleshooting common end-user computer problems; Microsoft Windows; building images for computers; and organizational skills.

    Skill in providing customer service excellence; in the support of computers; the use of applicable programs and systems; and troubleshooting information systems.

    Ability to operate information technology systems; to troubleshoot and repair equipment; to communicate effectively, orally and in writing; to exercise sound judgment and discretion; and to maintain confidentiality.

    PHYSICAL REQUIREMENTS & WORKING CONDITIONS

    Normal office work environment and may have exposure to dust and environmental allergens consistent with normal business activities and human contact. Mostly sedentary in nature but may involve walking; standing; pulling and pushing; stooping and bending; performing tasks requiring fine motor skills and coordination; and safely lifting and carrying items weighing up to 50 pounds. Requires kneeling, crawling or otherwise moving through tight spaces. May also involve working in areas with temperatures exceeding 85 degrees. Must be able to work extended periods at a computer.

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