Director, Pharmacy Operations - Pewaukee, United States - Empower Pharmacy

Description

Company Overview

Empower is a visionary healthcare company committed to providing quality, affordable medication to millions of patients across the nation.

We hold the distinguished position of being the largest 503A compounding pharmacy and FDA-registered 503B outsourcing facility in the country serving the functional medicine markets.

What sets us apart is our relentless focus on three core values: People, Quality and Service.

Our dedicated team of professionals collaboratively works to break new ground in the fields of manufacturing, distribution and quality control, providing a uniquely integrated approach to healthcare.

Leveraging our vertical integration of the pharmaceutical supply chain, state-of-the-art technology, and a commitment to excellence, we are constantly pushing the boundaries of what is possible in medication accessibility and affordability.

You're not just starting a job; you're joining a mission. We believe in empowering our team to innovate, grow, and drive real change in the healthcare industry. If you're a forward-thinker who thrives in a fast-paced, transformative environment, Empower is the place for you.

Here, you'll be encouraged to share your ideas, expand your skill set, and contribute to projects that genuinely make a difference.

We prioritize the well-being of our team members, and we offer a supportive and engaging workplace where your contributions are not just recognized but celebrated.

Let's revolutionize healthcare, together. Join us and be a part of something extraordinary.

Position Summary

Embarking on the role of Director of Pharmacy Operations at Empower, you will be the catalyst for a paradigm shift, steering our operations toward unparalleled efficiency and precision.

This pivotal position entails not only overseeing the seamless execution of pharmacy distribution services but also championing the transformation of these processes through automation.

Reporting to the Vice President of Operations, y

our leadership will ensure that every

facet

of our operation, from compounding to shipping, aligns with our unwavering commitment to quality, compliance, and customer satisfaction. By continuously

identifying

and implementing improvements, you will enhance our operational capabilities and set new benchmarks in the industry.
Your role goes beyond operational oversight;

it's

about being a visionary leader who inspires innovation and fosters an environment where continuous improvement is the norm.

You will be instrumental in breaking down silos and enhancing cross-functional collaboration, ensuring that every team member is empowered to contribute to our collective success.

With your guidance,

Empower

will not only adapt to the evolving demands of the healthcare landscape but also lead the way in setting new standards for excellence in pharmacy operations.

A

s

Director of Pharmacy Operations, your impact will extend far beyond the immediate scope of your responsibilities. Through your strategic leadership,

Empower

will solidify its position as a trailblazer in the pharmacy sector, delivering unparalleled service to our customers and shaping the future of healthcare.

Your role is a unique blend of operational mastery and visionary leadership, offering an unparalleled opportunity to drive change and make a lasting impact on the lives of those we serve.

Duties and Responsibilities

Develops and implements strategies to streamline the order fulfillment process, with a focus on transitioning from manual to automated procedures.

Oversees the enhancement of the

patient

pick-up experience via Empower's

retail

storefront.
Lead

s

and oversee

s

the order fulfillment operations across multiple

shifts

, ensuring efficient and

accurate

processing of orders.
Responsible for order processing to include

product picking, labeling,

verification

and shipping of finished goods on time-in full.
Manages and oversees

implementation of

Pharmacy Management Software.
Manages and oversees implementation of

automated technology and enhanc

es

operations through design and restructure of the facility.
Implements quality control measures to ensure compliance with state board requirements.
Monitors productivity, efficiency, and cost-effectiveness of the order fulfillment operations,

identifies

areas for improvement and implementing solutions.
Increases efficiency and quality of work by minimizing waste through the institution of lean principles.
Collaborate

s

with cross-functional teams to

optimize

inventory management, order accuracy, and on-time delivery.
Ensures training, mentoring, and guidance is provided to pharmacy clerks involved in retail and patient-pickup storefront management.
Develops and

maintains

standard operating procedures

related to order fulfillment, ensures adherence to best practices and regulatory standards.
Ensures the development and sustainment of training programs, creating qualified training programs.
Provides

appropriate coaching

and performance feedback to leadership team members and assures that all team members are being developed

.
Responsible for department hiring or functional outsourcing, where needed

.
Responsible for budget related to all items

relative

to the order

fulfillment

process

, KPIs and performance data analytics

.
Accountable for overall planning, implementation and achievement of strategic Business Unit goals and expectations.
Manage

s

and

maintain

s

relationships with vendors, ensuring the

timely

receipt of supplies and equipment

required

for order fulfillment.
Collaborate

s

with IT and other departments to enhance the functionality and integration of automated dispensing machinery and systems.
Stay

s

informed

of

industry trends, technological advancements, and regulatory changes related to order fulfillment and pharmacy operations.
Responsible for inventory management of finished

products

and devices to include commercially approved and compounded finished

product

, as

well as

DEA non-controlled and controlled substances.
Performs daily walkarounds of the fulfillment areas and the ability to sub in the operation to

assist

as needed.
Responsible for capital equipment and facilities procurement to be regulatory compliant and functional for the area

.
Oversees the implementation of

CapEx

projects relative to functional area (

i.e.

new equipment implementation, ERP roll-out, new facility start-ups)

.
Oversees investigation of problems and troubleshooting

.
Fosters development of direct reports through coaching and feedback

.
Performs other duties as assigned.
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability

required

. Reasonable

accommodation

may be made to enable qualified individuals with disabilities to perform the essential functions.
While performing the responsibilities of the job, the employee

is required to

talk and

hear

.

The employee

is often required to

remain in a stationary position for a significant amount of the

workday

and

frequently

use their hands and fingers to handle or feel

in order to

access, input, and retrieve information from the computer and other office productivity devices.

The employee

is regularly required to

move about the office and around the corporate campus.

The employee

is

regularly

required to

stand, walk, reach with arms and

hands

and may occasionally be

required

to

climb or balance, and to stoop, kneel, crouch or crawl

and move up to 10 pounds and occasionally move up to 25 pounds.

Knowledge and Skills

Demonstrated skills in problem-solving and providing solutions

.
Strong organizational skills and the ability to manage and prioritize multiple projects

.
Key Competencies

Customer Focus:
Ability to build strong customer relationships and deliver customer centric solutions.

Optimizes Work Processes:
Know the most effective and efficient processes to get things done, with a focus on continuous improvement.

Collaborates:
Builds partnerships and works collaboratively with others to meet shared

objectives

.

Resourcefulness:
Secures and deploys resources effectively and efficiently.

Manages Complexity:
Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems.

Ensures Accountability:
Holds self and other accountable to meet commitment.

Experience and Qualifications

Bachelor's

degree from an accredited university or college

(

supply chain management

or equivalent technical discipline preferred

)

with at least 10 years of experience in pharmacy or order fulfillment centers or

equivalent combination of education and experience.
5

• years of leadership experience

.
3+ years of experience

with automated order fulfillment operations (robotics)

required

.
Demonstrated experience in overall business operations enabling good judgment and participation in senior decision-making activity

.
Experience with high-volume retail pharmacies (10,000+ scripts per day)

required

.
Experience with ERP

or Pharmacy Management Software

implementation

desired

.
Experience with

transitioning from manual to automated

processes d

esired

.
Must

obtain

/

retain

Pharmacy Technician

Certification within one year of accepting position.
Lean Six Sigma Black Belt is preferred

.

Employee Benefits, Health, and Wellness

No-Cost Medication :
Get your prescribed compounded medications at no cost, ensuring your health without the financial burden.
Onsite Health & Wellness – IV

Therapy Drips:
Rejuvenate with complimentary onsite IV Therapy drips, enhancing your well-being and energy levels.
Comprehensive Medical, Dental, and

Vision Options:

Choose from three medical plans tailored to your needs, plus options for dental and vision coverage for you and your family.

Telehealth visits:
Access board-certified Doctors anytime, anywhere for you and your family.

Paid & Volunteer Time Off:
Enjoy paid time off for personal pursuits and contribute to causes you care about with volunteer time off.
Paid Holidays (8 scheduled; 2 floating):

Celebrate with eight scheduled holidays and two floating holidays, giving you flexibility and time for personal traditions.

Life & AD&D Coverage:
Secure your and your family's financial future with life and accidental death and dismemberment (AD&D) insurance.

FSA (Flexible Spending Account):

Manage healthcare expenses smartly with pre-tax dollars in a Flexible Spending Account (FSA).
401K Dollar-for-Dollar Up to 4%:

Invest in your future with our 401K plan, featuring a dollar-for-dollar match up to 4%.

Company Paid Long-Term Disability:

Provided at no cost, which replaces 60% of your income if you become disabled for a long period of time.

Flexible Schedules:
Balance work and life seamlessly with our flexible scheduling options.

Rewards & Recognition Program:
Your hard work doesn't go unnoticed – enjoy rewards and recognition beyond your paycheck.
Additional Voluntary Benefits

Accident Insurance:
Pays a lump sum benefit to help cover expenses following an accidental injury.

Hospital Indemnity Insurance:
Enhance your peace of mind with supplemental hospital insurance for unexpected stays.

Critical Illness:
Protect your finances from the expenses of a serious health issue.

Short-Term Disability:
Protect your income during illness or injury with short-term disability coverage.

Supplemental Life & AD&D:
Add an extra layer of financial protection for you and your loved ones with supplemental life and AD&D coverage.

Legal Services:
Access professional legal assistance to address concerns confidently.

Identity Theft Protection:
Safeguard your identity and finances with our identity theft protection benefit.

Pet Insurance:
Care for your furry family members with our pet insurance coverage.

Employee Assistance Program:
Confidential counseling and support services for a holistic approach to your well-being.

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