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    Level 2 Technician - Charlotte, United States - eXcell

    eXcell
    eXcell Charlotte, United States

    2 weeks ago

    Default job background
    Technology / Internet
    Description

    At

    eXcell, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people.

    Our client has a brand new opportunity for a Level 2 Technician to join their team onsite in Charlotte, NC. This resource will provide day to day local \ remote desktop support, receive inbound calls, and answer questions.

    Duties and Responsibilities:
    • Facilitate customer resolution for calls and engage supervisors and managers to ensure operational consistency across all shifts
    • Provide adds, moves, and change services, software imaging
    • Perform inventory tracking and control
    • Provide first level contact and service resolution for customer requests
    • Provide timely communication on work assignment status and resolution
    • Maintain ticket updates for all reported service requests
    • Use scripted instructions to install Windows 10 and Microsoft Office, Cisco Jabber, and other desktop office productivity applications
    • Perform install and upgrade for printers, computer hardware
    • Perform general preventative maintenance tasks on computers, laptops, printers
    • Perform remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment
    • Effectively determine priorities and meet SLA's

    Skills and Qualifications:
    • Minimum 6 to 18+ months of IT experience
    • CompTIA A+ certfication
    • Working knowledge of Windows 10 and MS Office 365
    • Working knowledge of PC hardware installation and troubleshooting, ticketing systems
    • Basic understanding of Networks, Servers, Audio / Visual, and Telecom equipment to perform Smart Hands services
    • Analytical, troubleshooting, and problem-solving skills
    • Excellent communication, relationship-building, and internal customer service skills
    • The ability to work in a project-based environment requiring flexibility and teamwork
    • Adaptable and flexible in a fast-changing industry and work environment
    • Willing to work off-hours and weekends when required for projects or emergency support


    Full COVID-19 vaccination may be required.

    We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.

    W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcellTM Supports Equal Employment Opportunity** eXcellTM, a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit
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