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Lalande-de-Pomerol

    Helpdesk Technician - Miami, United States - Mindlance

    Mindlance
    Mindlance Miami, United States

    1 week ago

    Mindlance background
    Technology / Internet
    Description

    Job Title: Helpdesk Technician

    Job Location: Miami, FL (onsite)

    Zip Code: 33131

    Top 3/5 Skills: TECHNICAL SUPPORT/ HELP DESK TECHNICIAN/ HELPDESK TECHNICIAN/ IT SUPPORT SPECIALIST/ TECHNICAL SUPPORT SPECIALIST/ SERVICE DESK TECHNICIAN/ DESKTOP SUPPORT TECHNICIAN/ DESKTOP SUPPORT TECHNICIAN/ DESKTOP SUPPORT, SUPPORT/ TROUBLESHOOTING/ TECHNICAL SUPPORT/ TROUBLESHOOT, DESKTOP/ COMPUTER/ LAPTOP/ IPHONE/ IPAD/ PRINTER, MS OFFICE/ O365/ OFFICE 365/ INTUNE/ VPN/ BACKUP/ BACKUPS/ RECOVERY/

    Job Description:

    · The Help Desk Technician will be assigned to provide Services to Help Desk at Client with skills and activities that include but are not limited to:

    · Install, configure and provide ongoing support for desktop computers, Laptops, iPhone's, iPad's, Printers, peripherals and software.

    · Ensure that desktop computer is networked and interconnect with Active Directory, File/Print servers, Internet Access, etc.

    · User information Backup and recovery

    · Perform ticket documentation using the Platform of Service Now, Follow-Up and closure for all User-Help Desk interactions.

    · Diagnostics and support for telephone systems.

    · Support MS Office 365, Microsoft Intune in order to manage the Mobile Devices (iPhone and iPads).

    · Support and assist remote user's connecting using the new VPN connections.

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