Laundry/uniforms Supervisor - Montecito, United States - Rosewood Hotel Group

Rosewood Hotel Group
Rosewood Hotel Group
Verified Company
Montecito, United States

1 month ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

General Information:


  • Country/Region
  • United States of America
  • Province/City
  • Montecito, CA
  • Location
  • Rosewood Miramar Beach
  • Department
  • Rooms
  • Heart of House
  • Job Type
  • Fulltime PermanentWe believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.
Rosewood Miramar Beach, A Rosewood Hotel, is looking for a Laundry/Uniforms Supervisor. This role is responsible for assisting in the overall management of the Housekeeping Department.


Essential Duties and Responsibilities:


  • Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
  • Ensure that standards are maintained at a superior level on a daily basis.
  • Monitor and control the operation of Laundry and Uniforms.
  • Inventory, issue, and control the use of linen, amenities, cleaning supplies, and other housekeeping supplies.
  • Prepare associates' schedules and payroll.
  • Ensure guest complaints are resolved in a timely manner.
  • Maintain employee attendance, uniform and room history cards.
  • Prepare purchase requisition forms. Compare requisitions and receipts to invoices. Present accurate bills to Executive Housekeeper for approval.
  • Responsible for lost and found.
  • Recommend hiring, developing, counseling, motivating and disciplining associates in accordance with hotel policies and procedures.
  • Maintain accurate records of linen and uniforms sent to and returned from laundry.
  • Support and uphold hotel philosophy concerning hiring, employee relations, supervision, and disciplinary action.
  • Interact courteously and professionally with all guests, associates, and community members.
  • Respond in a courteous, professional, and rapid manner in order to resolve all guest's and associates' difficulties.
  • Supervise, direct, coordinate, influence, and persuade associates to maintain the hotel's service standards.
  • Interact with people beyond giving and receiving instructions, particularly interaction with supervisors, subordinates, coworkers, and guests in completing assignments and resolving associate and guest complaints.
  • Interpret and comply with various instructions furnished in written, oral, diagrammatic, or schedule form.
  • Perform various duties, often changing from one task to another of a different nature without loss of efficiency or composure.
  • Maintain cleanliness and safety of the work area.
  • All other duties as required.

General Skills:
Must be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize, and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with mínimal supervision; maintain the confidentiality of guest information and pertinent hotel data


Technical Skills:


Thorough knowledge of hotel and housekeeping department operations; thorough knowledge of computerized hotel systems; ability to access, input, analyze, and retrieve information from computers; ability to maintain excellent relations with associates; ability to maintain associates and guest confidentiality at all times; ability to accept responsibility for actions of others; ability to manage by example; exceptional oral communication skills to ensure ability to negotiate.

and persuade guests and associates to achieve results beneficial to the operation of hotel; ability to converse calmly with irate guests, co-workers, superiors, and subordinates in sometimes intense emotional situations; ability to focus and maintain attention to the performance of tasks despite frequent stressful, emergency, critical or unusual interruptions; ability to memorize, recollect and quickly retrieve dates, names, times and other data; ability to add and subtract three-digit numbers; ability to perform mathematical operations with units of measure including, but, not limited to dollars, cents, feet, inches, cups, pounds, and ounces; ability to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions; ability to participate in all departmental and hotel-wide meetings.


Language:

Required to speak, read, and write English, with fluency in other languages preferred


Physical Requirements:

Must be able to exert physical effort in transporting 20 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding


Qualifications:

High school diploma or college preferred


Experience:

Minimum three months' supervisory experience; previous experience in a housekeeping department for a luxury or ultra-luxury hotel.
The pay scale for this position is between $20.00 a
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