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Fort Mill

    Front of House Manager - Fort Mill, United States - Food People Restaurant Group

    Food People Restaurant Group
    Food People Restaurant Group Fort Mill, United States

    5 days ago

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    Description

    Job Description

    Job DescriptionSalary:

    Carolina Ale House is seeking a talented Front of House Managers to join our team in Fort Mill, SC

    We are seeking a Front of House Manager to join our team and assist in overseeing daily operations. As the Front of House Manager, you will play a crucial role in providing exceptional guest experiences and ensuring the smooth functioning of our front-of-house operations. If you have a passion for hospitality, a keen eye for detail, and the ability to thrive in a fast-paced environment, we want to hear from you This is a full-time position requiring flexibility with work schedule including working late nights and weekends. The average number of working hours are 55 hours per week.

    Responsibilities:

    • Oversee and coordinate the front-of-house operations, including host/hostess stand, servers, bartenders, and support staff.
    • Provide ongoing training for front-of-house staff to ensure consistency in service and adherence to company standards.
    • Maintain a welcoming and positive atmosphere for all guests and employees.
    • Manage inventory levels of front-of-house supplies.
    • Handle customer complaints and conflicts effectively and professionally.
    • Monitor and maintain the cleanliness and appearance of the front of house areas, including dining rooms and restrooms.
    • Ensure compliance with health and safety regulations, including food handling and alcohol service guidelines.
    • Handle financial responsibilities, such as cash handling, POS system reconciliation, and managing petty cash.

    Qualifications:

    • Minimum two years experience in a supervisory or managerial role within the hospitality industry.
    • Strong customer service orientation and a commitment to exceeding guest expectations.
    • Demonstrated ability to lead and motivate a team.
    • Strong leadership and communication skills.
    • Exceptional organizational and multitasking abilities to handle a fast-paced and dynamic environment.
    • Strong leadership and managerial skills, with the ability to motivate and develop a team of staff members.

    What we offer:

    • A highly energetic environment
    • Medical, Dental and Vision
    • Paid Time Off
    • Quarterly Bonus Program
    • 401k
    • Competitive compensation
    • Meal program to include across brands
    • Opportunity for advancement
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