Host / Hostess - Austin, United States - Auberge Resorts

Auberge Resorts

Verified Company

Austin, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Company Description

A treasured Austin landmark reimagined by internationally known designer Ken Fulk, Commodore Perry Estate will be a modern interpretation of a residential estate from yesteryear, where guests are invited to sit back, celebrate and be inspired with thoughtful conversation.

The Estate will bring a new level of contemporary glamour and whimsical soul to the city in the form of a full service Hotel, private Mansion, Lutie's Restaurant, an over-sized outdoor pool, and exquisite outdoor and indoor event space.

As a team member at Commodore Perry Estate, you will enjoy a sense of family like no other.

We offer competitive compensation and benefits in a historical and fun working environment, where individuality is celebrated and dreaming big is encouraged.

The role of Restaurant Host upholds the welcoming atmosphere that defines our hospitality.

As a key member of our Auberge family, your role is to provide exceptional service, ensuring a positive experience for our guests from arrival to departure.

Greet guests warmly, provide courteous service, and efficiently handle checkins and seating.
Answer phones and maintain accurate records in reservation systems.
Coordinate with restaurant and/or pool staff to optimize guest placements, avoiding overbooking and ensuring smooth flow.
Assist with preparation of station charts, assign stations, and guide servers and support staff in optimal table setup.
Maintain cleanliness, sanitation, and organization of the host/hostess station and assigned work areas.
Monitor and update guest profiles, VIP arrivals, and special requests using reservation systems.
Ensure menus and wine lists are clean, uptodate, and wellstocked at all times.
Resolve guest complaints promptly to ensure satisfaction.
Familiarize yourself with all hotel services, local attractions, and respond accurately to guest inquiries.
Collaborate with Food and Beverage Management to set a positive tone for the restaurant environment.

Qualifications

Prior experience in customer service or hospitality, preferably in a highend setting.
Strong communication skills, positive attitude, and the ability to speak and write in English fluently.
Must be of minimum age to serve alcohol.
Flexibility to work a variable schedule, including weekends and holidays.
Ability to obtain relevant state and local government certifications, such as food handlers certificate or alcohol training certifications, as applicable to the position.

Additional Information
Auberge Resorts LLC is an Equal Opportunity Employer, M/F/D/V.

Auberge Resorts LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

In addition to federal law requirements, Auberge Resorts LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.