Spa Operations Lead - Scottsdale, United States - CIVANA Wellness Resort & Spa

CIVANA Wellness Resort & Spa

Verified Company

Scottsdale, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

:

CIVANA's mission is to inspire mindfully, measurably greater wellness in all who crave it.

The CIVANA model is shaped by a wellness philosophy that serves everyone:

happiness first, healthiness always.

This is delivered via a curated wellness program that focuses on connecting mental, physical, emotional and spiritual needs, providing guests with tools they can take with them wherever they go, and build upon each time they return.

ACCOLADES

2023 USA Today 10Best Readers' Choice Award Top 10 Best Spa Resort
2022 Travel & Leisure World's Best Award #5 Top Domestic Destination Spa
2022, 2021, 2020, 2019 USA Today 10Best Readers' Choice Award Top 10 Best Wellness Retreat
2022 Conde Nast Traveler Reader's Choice Award Top Destination Spa in the US
2022 US News & World Report, Best Hotels in the USA #11 in Phoenix and #14 in Arizona
2022 OpenTable, Diners' Choice Award for Terras
2021 Conde Nast Traveler Reader's Choice Award #5 Destination Spa in the US and named as a winner in the world's best destination spa list
2021 Travel & Leisure World's Best Award #4 Top Domestic Destination Spa
2020 Travel & Leisure World's Best Award #3 Top Domestic Destination Spa
2020 Conde Nast Traveler Reader's Choice Award #6 Destination Spa in the US and named as a winner in the worlds best destination spa list (#21)
2020 TripAdvisor Traveler's Choice Award
U.S. News & World Report Top 30 Wellness Destination Worldwide
AAA Four Diamond Rating
2020 AAA Inspector's Best of Housekeeping Award

WHY YOU'LL LOVE WORKING AT CIVANA

Complimentary access to wellness classes & programming
Complimentary shift meal
Team member referral bonus
Affordable health insurance starting the 1st of the month following hire date
Generous Team Member & Friends & Family Resort rates and discounts
401K Retirement plan with Employer Matching

- $50 gas subsidy per month for those that live 25+ miles away

Requirements:

IDEAL CANDIDATES

We are seeking passionate, service-oriented, positive, and hard-working individuals with a love for health and wellness, and an excitement for spa and hospitality.

RESPONSIBILITIES

The Spa Operations Lead is primarily responsible for the day-to-day operations of the SpaConcierge and Attendant staff, spa appointments, selling retail merchandise, guest contact/recovery, inventory maintenance, ensuring overall guest satisfaction and brand standards, and processing all spa appointments.

The Spa OperationsLeads acting manager in the absence of other Spa MOD's.

Supervise and/or conduct training for al new Spa Concierge Agents.
Supervise and monitor spa employee interactions with guests.
Coordinate and manage all aspectsof theguest experience from booking appointment to closing sale, and guest recovery when necessary.
Provide information to al guests and spa FOH staff regarding spa and salon services, activities, and facilities. Must be knowledgeable of the Resort offeringsand facilities as well.
Communicate team needs and concerns to management.
Assist with spa inventories, including Operating Supplies, Office Supplies, and Linen.
Perform opening and closing procedures.
Follow and help enforce all cash handling procedures.
Ensure phone operations are followed appropriately.
Perform al MOD functions. This position is the primary Closing MOD. Attend all mandatory meetings.

QUALIFICATIONS
One to two years' experience, ideally.

Willing and able to work al shifts includingweekends/holidays

Previous hotel/resort experience preferred

Able to work in a standing position for long periods of time

Knowledge/passion in Health &Wellness

Strong problem-solving skills and able to multitask

Willing and able to coach in the moment