Aftermarket Services Coordinator - Tulsa
1 week ago
Job description
At TDW we put people first - that means working everyday to ensure the pipelines that run through our communities are operating safely and reliably. What sets us apart is our expertise, experience and commitment.
Each day we dedicate ourselves to treating each other, our customers and our community with care and respect.
Overview
Serve as a primary consultant on customer equipment service matters relating to policies, programs, capabilities, requirements, and long-range goals. Often the first-person customers and sales come in contact with to support undefined equipment service needs. Act as liaison between sales and operations with responsibilities for communicating with customers about equipment needs (maintenance, repair, overhaul, upgrade). Schedule work and relay information to the appropriate internal contact(s).
Key Responsibilities
Primary duties may include, but are not limited to:
- Advise customers about OEM recommendations.
- Perform routine communications and interactions with OSRs and direct customers.
- Problem solves by translating customer-reported problems into actionable service solutions.
- Confer with customer or OSR about equipment condition and use history to select appropriate service.
- Assist inside sales with translating customer requests into quote appropriate services, lead-times, and costing.
- Work with supply chain and 3rd-party vendors to develop sub out requirements, options and estimates for repair support when applicable.
- Write and verify accurate repair orders and include supporting documentation for undefined or complex services (materials, labor, lead-time).
- Serve as liaison between service manager, shop and parts personnel, mechanics, customer service (warranty/complaints).
- Work with mechanics to determine necessary repairs and possible alternatives to cut costs for customer.
- Work with appropriate site contacts to develop a schedule/appointment for shop services.
- Assists with identifying "lead time/promised time".
- Make recommendations in accordance with engineering and quality management requirements and customer protection needs.
- Maintains customer equipment service requirements including forms, menus, templates, decision trees, costing guides.
- Support problem solving and continuous improvement efforts to eliminate comebacks and non-conformances.
- Analyze historic trends and data; recommend program and process enhancements were needed.
- Maintain customer records in asset database.
Experience
* Technical degree and three (3) to five (5) years of pipeline operations experience or an equivalent combination of education and experience.
Knowledge, Skills, and Abilities
- Working knowledge of materials and equipment including sizes, pressure classes, codes, bypasses, etc.
- Working knowledge and experience of HT&P products, maintenance, and repairs.
- Ability to stand for long periods of time, working in a shop.
- Ability to lift 50lbs.
- Ability to generate a timeline for mobilization/demobilization of equipment and mechanics to accurately provide details to quote.
- Ability to speak English required.
Similar jobs
+Job Summary · A Loan Servicing Coordinator runs the mail room for all Mortgage Loan Servicing departments and is responsible for sorting mail, divvying to different departments, scanning and deciding where items should go. · +ResponsibilitiesSorting mail and divvying to differen ...
2 weeks ago
The Vacation Services Coordinator supports clients by organizing and coordinating all aspects of their vacation planning process. · Coordinate accommodations, activities, and scheduling details for client vacations while maintaining organized recordsAssist clients with planning d ...
1 month ago
The Vacation Services Coordinator supports clients by organizing and coordinating all aspects of their vacation planning process. · In this role, you will assist with selecting destinations, arranging accommodations, and organizing activities while ensuring that all planning deta ...
1 day ago
The Vacation Services Coordinator supports clients by organizing and coordinating all aspects of their vacation planning process. · Coordinate accommodations, activities, and scheduling details for client vacations while maintaining organized recordsAssist clients with planning ...
1 month ago
The Senior Equipment Services Logistics Coordinator is responsible for the effective and efficient scheduling of technicians daily. · ...
3 weeks ago
At TDW we put people first - that means working everyday to ensure the pipelines that run through our communities are operating safely and reliably. · ...
3 weeks ago
We put people first - that means working everyday to ensure the pipelines that run through our communities are operating safely and reliably. · Each day we dedicate ourselves to treating each other, our customers and our community with care and respect. ...
3 weeks ago
The Client Service Coordinator drives the flow of clients and pets through the hospital. · ...
2 weeks ago
+Job summary · We are seeking an experienced Client Service Coordinator to join our team. The ideal candidate will have excellent customer service skills, be able to multitask efficiently, · +QualificationsLeadership · CUSTOMER FOCUS · ...
1 month ago
The Client Service Coordinator drives the flow of clients and pets through the hospital, maximizes productivity of veterinary medical team in terms of numbers of clients and pets. · Person must have leadership skills including customer focus, integrity & trust and communication s ...
3 days ago
The Client Service Coordinator drives the flow of clients and pets through the hospital. · ...
1 month ago
The Client Service Coordinator drives the flow of clients and pets through the hospital. · Maximizes productivity of veterinary medical team and ensures good communication with associates and clients. · Coodinates care of clients and pets in a happy welcoming efficient manner. ...
1 month ago
The Senior Equipment Services Logistics Coordinator is responsible for the effective and efficient scheduling of technicians daily. · ...
3 weeks ago
We do more than treat cancer. Be a part of the most powerful team of cancer experts and advocates who invest in the health and well-being of our patients throughout treatment and beyond. · Under general supervision, is responsible for insurance verification and eligibility for ra ...
1 week ago
We are looking for a motivated Customer Service Coordinator to provide travel support and ensure a positive client experience. · ...
1 week ago
The Resident Service Coordinator assumes responsibility for coordinating programs and services to help residents maintain a good quality of life and age in place. · ...
1 week ago
We are seeking a friendly organized and highly efficient Front Office Coordinator to join our pediatric therapy clinic providing occupational speech and physical therapy services. · The ideal candidate is a strong multitasker comfortable in a fast-paced environment and confident ...
1 month ago
· Why Join PT Solutions? · At PT Solutions Physical Therapy, we're more than just a private practice—we're a clinician-founded, mission-driven community dedicated to expanding access to life-changing care. As a Patient Service Coordinator, you'll be the vital link between patien ...
1 day ago
We're more than just a private practice—we're a clinician-founded, mission-driven community dedicated to expanding access to life-changing care. · ...
2 days ago
· As a Loan Servicing Coordinator you are running the mail room for all Mortgage Loan Servicing departments. · ...
2 weeks ago