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    ServiceNow Developer - Chicago, United States - AHEAD

    AHEAD
    AHEAD Chicago, United States

    2 weeks ago

    Default job background
    Description
    AHEAD is currently looking for a ServiceNow Developer to work remotely for their Managed Services business. In this role, you will be responsible for the maintenance and continual buildout of the internal ServiceNow instance as well as working with a team to support external Managed Services customers.

    Roles and Responsibilities

    • Building, deploying and maintaining solutions for AHEAD, MS on their internal ServiceNow domain-separated instance
    • Integrating with AHEAD, MS tools and eBonding with customers
    • Supporting external customers hosted on the AHEAD, MS ServiceNow instance
    • Collaborating with the Managed Solutions Architect to drive forward current and future AHEAD, MS initiatives
    • Participating on sales calls and providing estimates for new and ongoing AHEAD, MS opportunities
    • Resolving the most challenging ServiceNow technical issues for AHEAD, MS customers
    • Assisting and mentoring other members of the AHEAD, MS ServiceNow team
    • Operating within a Cloud Infrastructure to the highest standards of professionalism and availability
    • Managing incidents, requests, changes and associated communication
    • Creating and maintaining supporting KB documentation

    Qualifications

    • A degree in Information Technology, Computer Science or comparable experience
    • ServiceNow Certified System Administrator (to current release)
    • ServiceNow Certified Application Developer (to current release)
    • ServiceNow scoped application development experience (to current release)
    • Integrations experience
    • ITIL certification (preferred)
    • Domain separation experience (preferred)
    • Strongly developed communication skills
    • Experience providing top-level customer service
    • A passion for cutting edge technology
    • Does well in a fast-paced, changing environment
    • Learns quickly and adapts well to new challenges
    • Enthusiastic and motivated to learn and grow
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