Director of Training and Enablement - New York, United States - Botrista

Botrista
Botrista
Verified Company
New York, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

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Description

About Us:

At Botrista, we are transforming beverage culture with intuitive drink-making technology guided by Nature herself.

By allowing restaurants to easily expand menus without added complexity, we're driving incremental growth with the push of a button.


Awarded as one of the Best California Startups in 2023, our beverage solution has created a new industry category, universally applicable to any cuisine, demographic, and business.

Our machines are being rapidly deployed around the country for customers to experience & enjoy.

We deliver a world of flavors at your fingertips by sourcing top-tier ingredients from around the globe.

Thanks to valuable data collected through our integrated CloudBar system, we easily guide our partners through their drink menu innovation.


Each drink is crafted by nature, and perfected by innovation - we'd love to have you be a part of it.


Key Responsibilities:


  • Develop and conduct comprehensive training programs tailored to the specific needs of each department, ensuring alignment with company objectives and standards.
  • Collaborate closely with Sales, Operations, Marketing and Ingredients teams to identify training needs and design effective learning solutions to address them.
  • Lead the creation of training materials, including presentations, manuals, and online modules, utilizing best practices in instructional design.
  • Lead the sales onboarding process, ensuring new account managers and support staff are equipped with the necessary resources to succeed
  • Coordinate and conduct training sessions for employees at all levels, utilizing various formats such as inperson workshops, webinars, and elearning platforms.
  • Establish and maintain metrics to evaluate the effectiveness of training programs, continually refining content and delivery methods to maximize impact.
  • Develop and implement processes for monitoring and ensuring compliance with company standards in deployment and launch procedures.
  • Provide ongoing support and coaching to Account Managers, Operations and clients, addressing questions and concerns related to deployment and launch processes.
  • Collaborate with crossfunctional teams to identify opportunities for continuous improvement in training methodologies and deployment practices.
  • Act as a liaison between various departments to facilitate communication and alignment on training initiatives and deployment strategies.
  • Conduct comprehensive audits of accounts to ensure accurate and efficient equipment deployment in restaurant settings, adhering to both company standards and operational requirements.
  • Manage Team of Field Trainers

Specific Duties by Percentage:


  • Corporate Safety & Compliance (10%): Promote a culture of safety first by developing and maintaining safety programs and policies in line with regulatory standards and conducting safety training and audits.
  • Product / Sales Training (50%): Lead the development of training programs that enhance product knowledge and sales skills among customerfacing teams, working closely with the VP of Account Management.

Requirements:


Qualifications:


Education:


Required:
Bachelor's degree in Human Resources, Organizational Development, Education, or a Hospitality-related field.

Preferred:
Master's degree in Business Administration, Organizational Development, or Educational Leadership.


Experience:


Minimum of 5 years of progressive experience in training and development, with significant supervisory or leadership responsibilities, ideally within a technologically driven or hospitality-related industry.


  • Demonstrable expertise in designing and implementing comprehensive training programs tailored to the needs of diverse departments and functions.
  • Proven track record of managing largescale training initiatives that align with corporate strategies and enhance operational efficiency.

Skills and Knowledge:

  • Strong leadership skills, capable of directing crossfunctional teams and fostering a collaborative work environment.
  • Proficient in evaluating training effectiveness using data analytics and performance metrics.
  • Excellent communication skills, with the ability to articulate training programs and strategies to all levels of the organization.
  • Indepth knowledge of compliance and safety regulations applicable within the industry.

Certifications:

  • Preferred:
Certified Professional in Learning and Performance (CPLP) or similar certification, such as Certified Training Development Professional (CTDP).


Salary Range:
$115,000 - $145,000

Plus bonus and stock options


Benefits

  • Fully companypaid Medical and 99% companypaid Dental and Vision Insurance
  • 15 days Paid Time Off, 7 sick days, 14 holidays, Wellness Benefits, Cell Phone and Internet reimbursement, 401K
  • Beautiful new SF office with outdoor rooftop workspace
  • Free beverages with our Bot, snacks, and Wednesday lunches
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