Branch Manager, Retail Banking - Downey, United States - HomeStreet Bank

HomeStreet Bank
HomeStreet Bank
Verified Company
Downey, United States

1 week ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Salary Range:
$59, $94,700.00

(Depending on knowledge, skills, abilities and location. Certain level jobs may be eligible for bonus, commission, and/or equity awards.)


Posting Date:
May 6, 2024


Benefits worth writing home about:

  • Medical, dental, and vision coverage for employees and their families
  • Life, disability and family Leave
  • 401(k) and Roth 401(k) with employer match
  • Wellness program, employee assistance program, "Commute Trip Reduction" (CTR) and various employee discounts
  • Generous vacation, sick leave, 11 paid holidays, and 16 hours of paid leave every year for community service work
  • Free employee checking account and employee home loan discounts
EO/AA Employer including Vets and Disabled.

Qualified applicants with arrest and conviction records will be considered in accordance with legal requirements.

  • If you are a California resident, you may be entitled to certain rights regarding your personal information, which is information that identifies, relates to, or could reasonably be linked with a particular California resident or household. Additional information about our data collection practices and location specific notices is available on our _
- privacy policy_
- ._


Job Description Summary:
:

The primary responsibility of the Branch Manager is to maximize the profitability of the branch and to lead the branch team in creating a culture of excellence in service and operations.

Profitability is achieved through customer acquisition, retention and referrals to business partners.

This position develops and executes a strategic plan that includes sales production, marketing and community involvement along with staff coaching and development.

The Branch Manager actively makes outside sales calls that are results oriented.

Effectively manages and grows a book of business, takes a leadership role within the community including sponsorship of and participation in community events.

This position is responsible for the branch budget, operations, audits, compliance, security and safety.

The Branch Manager will build, lead and develop their branch team so that our clients will know HomeStreet as the trusted provider and preferred source of financial services.


Job Details:

ESSENTIAL FUNCTIONS:
Sales Leadership

  • Develop and execute integrated sales, relationship and community strategies that are aligned with the branch's business plan and that grow the customer base. Strategies include but are not limited to cold/appointment calls, outbound telephone calls, in person meetings, business networking and participation in branch and community events. May conduct educational seminars.
  • Research branch market area to create and implement effective sales techniques which will generate additional new accounts and new deposits.
  • Develop and coach branch team profiling and sales skills while ensuring high product knowledge.
  • Implement tactical plans to actively call on new and prospective customers, exploring needs and crossselling bank products and services.
  • Ensure branch team is actively profiling customers in order to understand their complete financial picture and to identify opportunities to deepen our relationship.
  • Identify clients who are not profitable and manage the relationship to be a more profitable one.
  • Work with the Customer Service Supervisor to establish sales goals for branch team.
  • Work closely with other business lines to partner in joint marketing plans and crossselling efforts.
  • Coaches team to participation in initiating quality Relationship Referrals to partner business lines
  • Leads branch team to identifying and processing Consumer loans
Customer Service/Retention Activities

  • Creates a warm, welcoming and friendly experience for all customers and employees. Models exemplary customer service qualities demonstrating a positive, cando attitude and customer first culture. Responsible for overseeing efficient lobby management and in building a trusting, seamless and superior branch experience for customers.
  • Works with staff to generate ways to pleasantly surprise customers, differentiating the bank from competitors.
  • Proactively educates customers on utilizing available access channels.
  • Assists customers with account servicing needs and resolves difficult customer issues with diplomacy.
  • Conducts care calls with consumer and business clients to ensure satisfaction
  • May process transactions and account maintenance activities including processing daily transactions, opening a cash drawer, balancing the ATM, Wire Transfers, and/or acting as a backup for the vault banker. Serves as a resource for complex account servicing needs.
Management Activities

  • Hires and develops quality staff ensuring proper skills and staffing levels to ensure the highest level of customer service. Quickly resolves issues of nonperformance including termination in accordance with HomeStreet's policies and procedures.
  • Conducts annual performance and compensation re
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