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Quality Assurance Manager
3 weeks ago
Sogeti Austin, United StatesSogeti is a leading provider of professional technology services, specializing in Application Management, Infrastructure Management and High-Tech Engineering. Sogeti offers cutting-edge solutions around Testing, Business Intelligence, Mobility, Cloud and Security, combining world ...
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Manager Quality Assurance
3 weeks ago
Everi Austin, United StatesManager Quality Assurance (Austin, TX-Hybrid)Department: Network InfrastructureEmployment Type: Full TimeLocation: Austin, Texas - Gaming HeadquartersReporting To: VP Production InfrustructureDescriptionAre you a skilled and experienced Quality Assurance Engineer professional wit ...
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Manager Quality Assurance
3 weeks ago
Everi Holdings Inc. Austin, United StatesManager Quality Assurance (Austin, TX-Hybrid) · Department: · Network Infrastructure · Employment Type: · Full Time · Location: · Austin, Texas - Gaming Headquarters · Reporting To: · VP Production Infrustructure · Description · Are you a skilled and experienced Quality Ass ...
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Quality Assurance Manager
2 weeks ago
Sogeti Austin, United StatesSogeti is a leading provider of professional technology services, specializing in Application Management, Infrastructure Management and High-Tech Engineering. Sogeti offers cutting-edge solutions around Testing, Business Intelligence, Mobility, Cloud and Security, combining world ...
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Manager Quality Assurance
2 weeks ago
Everi Austin, United StatesManager Quality Assurance (Austin, TX-Hybrid) · Department: Network Infrastructure · Employment Type: Full Time · Location: Austin, Texas - Gaming Headquarters · Reporting To: VP Production Infrustructure · Description · Are you a skilled and experienced Quality Assurance En ...
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Quality Assurance Manager
2 weeks ago
Sogeti Austin, United StatesSogeti is a leading provider of professional technology services, specializing in Application Management, Infrastructure Management and High-Tech Engineering. Sogeti offers cutting-edge solutions around Testing, Business Intelligence, Mobility, Cloud and Security, combining world ...
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Quality Assurance Receiving Manager
3 days ago
Multi-Pak Packaging West Caldwell, United States**Quality Assurance Receiving Manager** · **JOB OVERVIEW** · Multi-Pak Packaging is a trusted partner to leading companies in the healthcare industry. We provide clients with labeling and packaging options as well as comprehensive supply chain solutions. · Under the direction of ...
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Quality Assurance Manager, Customer Support
2 weeks ago
Whatnot Austin, United StatesWhatnot · Whatnot is a livestream shopping platform and marketplace backed by Andreessen Horowitz, Y Combinator, and CapitalG. We're building the future of ecommerce, bringing together community, shopping and entertainment. We are committed to our values, and as a remote-first t ...
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CohnReznick LLP Austin, United StatesAs CohnReznick grows, so do our career opportunities. As one of the nation's top Professional Services and Business Advisory firms, we foster teams in Advisory, Assurance, and Tax services that value innovation and collaboration in everything they do · We currently have an excit ...
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Expedia , Inc. Austin, United StatesSenior Quality Assurance Manager, BPO, Commercial · If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the · Accommodation Request · form · . This form is used only by individuals with disab ...
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CohnReznick Austin, United StatesJob description · 1 · As CohnReznick grows, so do our career opportunities. As one of the nation's top Professional Services and Business Advisory firms, we foster teams in Advisory, Assurance, and Tax services that value innovation and collaboration in everything they do · We ...
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CohnReznick Austin, United StatesAs CohnReznick grows, so do our career opportunities. As one of the nations top Professional Services and Business Advisory firms, we foster teams in Advisory, Assurance, and Tax services that value innovation and collaboration in everything they do · We currently have an exciti ...
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Robert Madden Industries Austin, United StatesJob DetailsJob LocationNAUS - AUSTIN, TXDescriptionCustomer Assurance ManagerHVAC Technical SupportRobert Madden Industries, LTD. About the Company:Robert Madden Industries, LTD. is a heating and air conditioning wholesale distributor offering Carrier, Bryant, Payne, and Day and ...
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Robert Madden Industries Austin, United StatesJob Details · Job Location · NAUS - AUSTIN, TX · Description · Customer Assurance Manager · HVAC Technical Support · Robert Madden Industries, LTD. About the Company: · Robert Madden Industries, LTD. is a heating and air conditioning wholesale distributor offering Carrier, B ...
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CohnReznick Austin, United StatesJob description · 1 As CohnReznick grows, so do our career opportunities. As one of the nation's top Professional Services and Business Advisory firms, we foster teams in Advisory, Assurance, and Tax services that value innovation and collaboration in everything they do · We c ...
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Robert Madden Industries Austin, United StatesAbout the Company: · Robert Madden Industries, LTD. is a heating and air conditioning wholesale distributor offering Carrier, Bryant, Payne, and Day and Night equipment alongside a generous line of parts and supplies. After 43 years in business, the company has 21 locations acro ...
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CohnReznick Austin, United StatesOpportunity ID · 7511 · Department(s) · Assurance · Location(s) · Austin · Function · Audit · Job description · As CohnReznick grows, so do our career opportunities. As one of the nation's top Professional Services and Business Advisory firms, we foster teams in Advisory, Assuran ...
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Quality Engineering Manager
1 week ago
Flextronics Austin, United StatesJob Posting Start Date Job Posting End Date · Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. · We believe in the power of diversity and inclusion and cultivate a workp ...
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Contract Specialist V
2 weeks ago
Health & Human Services Comm Austin, United StatesPosition assists with the development, oversight, interpretation, coordination and/or enforcement of Health and Human Services Commission (HHSC) Behavioral Health Contracts and legislative assignments (e.g., bill analyses and cost estimates) as assigned. · - Position works under ...
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Regional Quality Manager
2 weeks ago
Join Parachute Austin, United States**Position Title**:Regional Quality Manager - Remote · **Location**:Remote · **Compensation**:90K · **Full Time - Direct Hire** · **Who Are We?** · Powered by technology and compassionate design, Parachute has reimagined the plasma donation experience into one that is easier and ...
Quality Assurance Manager - Austin, United States - Whatnot
Description
WhatnotWhatnot is a livestream shopping platform and marketplace backed by Andreessen Horowitz, Y Combinator, and CapitalG. We're building the future of ecommerce, bringing together community, shopping and entertainment.We are committed to our values, and as a remote-first team, we operate out of hubs within the US, Canada, UK, and Germany today.
We're innovating in the fast-paced world of live auctions in categories including sports, fashion, video games, and streetwear.The platform couples rigorous seller vetting with a focus on community to create a welcoming space for buyers and sellers to share their passions with others.
And, we're growing.Whatnot has been the fastest growing marketplace in the US over the past two years and we're hiring forward-thinking problem solvers across all functional areas.
RoleAs the Quality Assurance Manager you will be responsible for maintaining the highest quality standards of Whatnot's customer experience.You will work closely with team members across different levels and tenures to identify opportunities to improve agent interactions with buyers and sellers.
You will also be responsible for collaborating with, and supporting our external partner teams ensuring consistent process and quality across the enterprise.
Build, implement, measure, and optimize the customer experience team's quality assurance programMeasure and review quality scores to identify trends and issuesEnsure customer interactions are evaluated effectively and quantitatively by the QA team and perform routine calibrationWork with necessary stakeholders to drive adherence to standardized processes and best practices, as well as collecting feedback on areas of opportunity for improvementRecommend, own, and drive performance improvement areasBe a key partner with external vendor management to ensure the consistent delivery and measurement of these programs YouCurious about who thrives at Whatnot? We've found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.
A hungry individual looking to continue their career in a fast-paced, rapidly changing environment.Someone willing to take on any role or task, learn new skills, and be a part of building a great company.
At least 5 years of experience in quality assurance, with 2+ years in a leadership roleAbility to build programs from concept to implementationDemonstrated ability to lead, coach, and train agentsStrong analytical and problem-solving skillsYou have familiarity with working with large, diverse customer support, and operations organizations (preferred)You have knowledge of Learning Management Systems, Zendesk, Verint, data platforms such as Sigma, familiar with excel/google Sheets You have worked within multichannel support operations (chat, email, sms, phone) Ability to adapt well to fast-paced environments with quickly changing circumstances, direction, and strategyYou have experience in startups, marketplaces, or e-commerce (preferred)CompensationFor US-based applicants:
$140,000 - $165,000/year + benefits + stock optionsThe salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills and expertise. This range is only inclusive of base salary, not benefits (more details below) or equity in the form of stock options. Benefits (US Only)Unlimited Vacation Policy and Company-wide Holidays (including a spring and winter break)Health Insurance options including Medical, Dental, Vision, Life, Short term disability & Long term DisabilityWhatnot covers 95% of employee premium costs, and 80% of dependent care premiums for MedicalDental and Vision sponsored 100% by Whatnot for employees and dependentsWork From Home SupportLaptop provided by Whatnot and home office setup allowance$150 monthly allowance for cell phone and internetCare benefits$450 monthly allowance on food$500 monthly allowance for wellness$5,000 annual allowance towards Childcare$20,000 lifetime benefit for family planning, such as adoption or fertility expenses401k offering for Traditional and Roth accounts provided by BettermentEmployer matching contributions of 100% of up to 4% of contributions on base salary EOEWhatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.
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