- Greets and directs patients to their correct destinations both in person and over the phone. Anticipates the needs of the patients and guests then responds in an accurate and timely manner.
- May be required to utilize, troubleshoot, and assist patients and family with a check-in kiosk.
- Schedules patient appointments and contacts patients for rescheduling, missed appointments, and appointment reminders.
- Completes patient admission and registration process by reviewing accounts and other compliance-related documents for completeness and accuracy. Obtains and documents missing information required for registration.
- Verifies patient benefits and eligibility, when needed. Collects all necessary co-pays, deductibles, and co-insurance, as needed. Responds to questions regarding accounts status, payment arrangements, and concerns. Resolves billing or charge disputes or forwards problem accounts to the appropriate individual for resolution.
- Reconciles cash against daily charge and cash reports.
- Monitors patient flow, adjusts workflows, and notifies the clinical staff of any pertinent information and changes.
- Acts as a liaison between patients, guests, back office staff and providers.
- Assists patients with automated medical record access, as needed.
- Manages inventory and maintenance.
- May be required to drive patients from the hospital to designated locations.
- Performs other duties, as required.
- Demonstrated potential ability to perform the essential functions of the job as outlined above.
- Ability to maintain a professional demeanor in stressful or difficult situations.
- Ability to provide care appropriate to the patient demographic served.
- Ability to display active listening and verbalize empathy while developing relationships with patients, guests and coworkers.
- Ability to communicate with patients in a confidential, professional manner using tact and diplomacy.
- Ability to assess data regarding the patient's status and provide care, as detailed in the department's policies and procedures manual.
- Demonstrated excellent communication, interpersonal, organizational and follow-through skills.
- Ability to be highly motivated and pay attention to detail with a passion to provide excellent customer service in a fast paced environment.
- Ability to work efficiently and independently.
- Demonstrated computer skills and an ability and willingness to learn new applications and software, procedures and processes.
- Ability to assimilate data from various sources.
- Demonstrated knowledge of HIPAA regulations to ensure that patient information is guarded and respected.
- Ability to navigate a facility with multiple providers and services.
- One year of office experience, customer service experience, or the equivalency.
- Current, valid Utah driver's license at time of hire may be required in some areas.
- This position involves light work that may exert up to 20 pounds and may consistently require light work involving lifting, carrying, pushing, pulling, or otherwise moving objects. This position involves standing for extended periods of time and is not exposed to adverse environmental conditions.
-
Relations specialist
5 days ago
University of Utah Health Salt Lake City, United StatesOverview · As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University ...
-
Labor Relations Specialist
3 weeks ago
PacifiCorp - Pacific Power Salt Lake City, United StatesThe Labor Relations Specialist serves as a primary resource to foster company labor relationships both internally and externally. The Specialist is responsible for interpreting and facilitating collective bargaining agreements and works with client g Labor Relations, Relations, S ...
-
Labor Relations Specialist
5 days ago
PACIFICCORP Salt Lake City, United StatesPACIFICCORP · Labor Relations Specialist - Salt Lake City, UT #111989 · SALT LAKE CITY , · Utah · Apply Now · Labor Relations Specialist - Salt Lake City, UT #111989Date: May 1, 2024Location: Salt Lake City, UT, US, 84116Company: PacifiCorp · * · PacifiCorp is seeking custo ...
-
patient relations specialist
3 weeks ago
PSG Global Solutions Salt Lake City, UT, USA, United StatesAs a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and Relations, Patient, Specialist ...
-
Labor Relations Specialist
3 weeks ago
PacifiCorp Salt Lake City, United States* · PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion. · General Purpose · The Labor Relations Specialist serves as a primary resour ...
-
Labor Relations Specialist
3 weeks ago
Pacifi Corp Salt Lake City, United StatesPacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion. · General Purpose · The Labor Relations Specialist serves as a primary resource to ...
-
Labor Relations Specialist
3 weeks ago
Pacifi Corp Salt Lake City, United StatesPacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion. · General Purpose · The Labor Relations Specialist serves as a primary resource to ...
-
Labor Relations Specialist
2 weeks ago
PacifiCorp Salt Lake City, United States· PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion. · General Purpose · The Labor Relations Specialist serves as a primary resource ...
-
Customer Relations Specialist
1 week ago
The Cary Company Salt Lake City, United StatesThe Cary Company is seeking an ambitious, energetic individual to support our office as a Customer Relations Specialist. This position is perfect for those who thrive on managing multiple tasks while providing world-class customer service. In addition to being an excellent suppor ...
-
Customer Relations Specialist
1 week ago
The Cary Company Salt Lake City, United StatesJob Description · Job DescriptionThe Cary Company is seeking an ambitious, energetic individual to support our Salt Lake City, UT office as a Customer Relations Specialist. This position is perfect for those who thrive on managing multiple tasks while providing world-class custom ...
-
Golf Relations Specialist
1 week ago
Salt Lake City Salt Lake City, United StatesPosition Title: · Golf Relations Specialist - Glendale Golf CourseJob Description: · Glendale Golf Course Pro Shop is now hiring for a part-time Golf Relations Specialist · Responsible for general customer service duties and assisting the golf professionals with day-to-day operat ...
-
patient relations specialist
2 weeks ago
University of Utah Health Salt Lake City, UT , USA, United States**Overview** · _As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. Unive ...
-
patient relations specialist
3 weeks ago
University of Utah Health Salt Lake City, UT , USA, United States**Overview** · _As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. Unive ...
-
Patient Relations Specialist
2 weeks ago
University of Utah Health Salt Lake City, United StatesOverview · As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University ...
-
patient relations specialist
3 weeks ago
University of Utah Health Salt Lake City, UT , USA, United States**Overview** · _As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. Unive ...
-
patient relations specialist
3 weeks ago
University of Utah Salt Lake City, UT , USA, United StatesOverview · As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University ...
-
patient relations specialist
3 weeks ago
University of Utah Salt Lake City, UT , USA, United StatesOverview · As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University ...
-
patient relations specialist
2 weeks ago
University of Utah Health Salt Lake City, UT , USA, United States**Overview** · _As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. Unive ...
-
patient relations specialist
3 weeks ago
University of Utah Salt Lake City, UT , USA, United StatesOverview · As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University ...
-
patient relations specialist
3 weeks ago
University of Utah Health Salt Lake City, UT , USA, United States**Overview** · _As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. Unive ...
patient relations specialist - Salt Lake City, UT , USA, United States - University of Utah
Description
Overview
As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education.
University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission.
EO/AA
This position provides exceptional care for our patients and guests by offering them professional service and creating a memorable patient experience.
The incumbent accurately and professionally handles all desk operations including, but not limited to, all phases of the patient registration and scheduling process.
They will also advise patients on financial obligations which may include the establishment of payment plans.The core responsibilities of this role maximize efficiency through facilitating and ensuring the accuracy of the information flow between medical staff, hospital staff, and other various departments.
Corporate Overview:
The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience.
Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.Responsibilities
Qualifications
Required
Working Conditions and Physical Demands
Employee must be able to meet the following requirements with or without an accommodation.
Color Determination, Listening, Manual Dexterity, Near Vision, Reaching, Sitting, Speaking, Standing, Walking