- Provide guidance, input, and recommendations on the prioritization of ITSM initiatives
- Analyze, guide, and promote operational efficiencies and strategic enhancement of the ServiceNow ITSM functions and capabilities
- Collaborate across decentralized, cross-functional ITSM teams to obtain consensus on updates and improvements to the change, problem, and incident processes
- Serve as a guardian of ITSM principles and processes to ensure related functions are being optimized and enhanced to utilize the capabilities of the ITSM platform
- Utilize experience with the ITIL framework to assess, develop, and advocate for practical ITSM maturity efforts
- Lead and participate in planning and prioritization planning and prioritizing ITSM enhancements to best serve the client
- Serve as a key contributor and collaborate with stakeholders in developing an ITSM platform roadmap/strategy planning
- Participate with key ITSM platform development resources in planning and deploying feature releases and upgrades
- Act as a liaison between IT stakeholders, ensuring a clear understanding of service management goals and requirements with related ITSM records
- Collaborate and coordinate with members of the IT Asset Management (ITAM) program for asset and Configuration Management Database (CMDB) related functions
- Mentor service management professionals, fostering a culture of continuous improvement and collaboration
- Recommend, monitor, and report on key performance indicators (KPI's) related to service management processes to track process performance
- Lead the change and problem-management processes, ensuring adherence to standards and procedures
- Five (5) years minumum of expertise as ITSM specialist
- Three (3) years minimum as an ITSM Change Manager
- Experience implementing and leading a Change Advisory Board (CAB)
- Understanding of the ITSM process relationship with IT Asset Management (ITAM)
- ServiceNow platform experience in Project, Demand, Request, Change, Problem, and Incident, Software Asset Management Professional (SAMPro) and Hardware Asset Management Professional (HAMPro)
- Proven experience as a Problem Manager
- ITIL Certification
- Experience leading enhancements and updates with cross-functional teams
- Experience in managing multiple initiatives, establishing deadlines, and mitigating risks
- Organization Change Management (OCM)
- ServiceNow Certified Administrator (CSM)
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Customer Service Manager
12 hours ago
Five Below Fall River, United StatesUnder the leadership of the Store Manager, directly leads the Support Lead, Lead Cashier(s) (if applicable) and associates of the store while the Manager on Duty. The Customer Experience Manager (CEM) is responsible to Wow the Customer, front end o Customer Service, Manager, Cust ...
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Information Technology Services Sales Manager
2 weeks ago
Data-Core System, Inc. Bristol, United StatesJob Description · Job DescriptionSalary: Open · Data-Core is currently in search of an experienced Information Technology Sales Manager – NY Government Sector. This role is integral to propelling the growth of our Information Technology Consulting business within the State of New ...
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service manager
1 week ago
Bristol Honda Bristol, United StatesJob Description · Job DescriptionAre you a dynamic and motivated professional with a passion for the automotive industry? Bristol Honda is seeking a dedicated Service Manager to lead our service department and ensure our customers receive exceptional care and service. · Key Respo ...
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Service Manager
1 week ago
Bristol Honda Bristol, United StatesAre you a dynamic and motivated professional with a passion for the automotive industry? Bristol Honda is seeking a dedicated Service Manager to lead our service department and ensure our customers receive exceptional care and service. · **Key Responsibilities**: · - Oversee dail ...
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Client Service Manager
3 weeks ago
AccentCare Fall River, United StatesOverview: · Why Youll Love Being a Client Service Manager at AccentCare · Do you enjoy providing outstanding patient care? Bring your organizational skills and knowledge of at-home care and join the AccentCare team today in this Client Service Manager job · When you join Accen ...
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Automotive Service Manager
22 hours ago
Bayside Auto Center, powered by Straightaway Fall River, United States**We have a rare opening at our Fall River, MA location** Business is booming and we need a positive & driven Service Manager to join our winning team. · **Anyone can fix cars **There are a million shops out there, and they all fix cars, but 99% of them are bad to work for and ba ...
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Stellar Innovations Bristol, United StatesJoin us in shaping Bristol · We are a modern, efficient and forward-thinking authority in Munich with over 2,000 employees and various locations in Bristol. As a point of contact for citizens, municipalities, authorities and associations, we contribute to the well-being of the ge ...
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Office Assistant
1 week ago
Nexus Dynamics Bristol, United StatesAbout the Company · We support OEMs and suppliers in the automotive industry in developing and implementing competitive advantages. Our team of experts in industrial management provides consulting and project management services, resulting in increased efficiency and cost reducti ...
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After Sales Services Clerk'
1 week ago
Atlas Ventures The Village, United StatesThe Village is Germany's most used new car portal and part of the globally operating Mobilize Financial Services, which belongs to the renowned Renault Group. Since our founding in 2007, we have been committed to helping customers find their dream car. Our core business is leasin ...
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Employee Financial Accounting
1 week ago
Nexus Dynamics Bristol, United StatesThe gepe Gebäudedienste PETERHOFF GmbH is a nationwide leading company in the areas of building management, building cleaning, security services, and catering. With over 7000 dedicated employees, we are daily in use for our customers in all federal states. As a family-owned compa ...
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Sales Manager
1 week ago
Phoenix Technologies Freeman, United StatesSince 2012, the team at ABC Workspaces has been offering fully furnished offices and conference rooms, as well as various office services, centrally located in major German cities. In Hamburg, we have five locations, two in Berlin, and one each in Frankfurt, Cologne, and Leipzig. ...
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Commercial employee
1 week ago
Crimson Solutions Bristol, United StatesTogether we achieve great things · That's why since 2019 we have been combining our successful construction product brands PUK, JORDAHL, and H-BAU Technik under the name PohlCon. Individual solutions, service-oriented thinking, and a constant drive for improvement have been our h ...
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Product Manager for Data Voice Network
1 week ago
Phoenix Innovations Pocasset, United StatesAbout the Company · As an expert in complex and sustainable real estate, we create shopping, working, and living environments at the forefront of the times. With 3,100 employees, we are active in 12 countries and manage properties worth 31 billion euros. · We are the strategic p ...
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PR Manager
1 week ago
Velocity Solutions Freeman, United StatesAt dotSource, we develop companies into digital champions. Since 2006, our teams have been creating scalable digital products for marketing, sales, and services. Whether it's e-commerce and content platforms, customer relationship and product data management, or digital marketing ...
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Project Manager for Electrical Engineering
1 week ago
SilverWorks Bristol, United StatesAs a member of the FACT Group, we are a company of the St. Franziskus Foundation Münster and a service provider for hospitals and other healthcare facilities. Our team of over 1,800 dedicated employees work in a collaborative and sustainable manner, creating real added value for ...
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Training as a clerk in the healthcare sector
1 week ago
Sapphire Solutions Bristol, United States'Healthcare Management Assistant (m/f/d) in BristolYour tasks · You will learn how our administrative processes work · You will learn how to offer services, advise customers and conclude contracts · You will support in preparing invoices for health insurance companies · You will ...
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Information Technology Service Management
3 weeks ago
Data-Core System, Inc. Bristol, United States**Responsibilities**: · - Provide guidance, input, and recommendations on the prioritization of ITSM initiatives · - Analyze, guide, and promote operational efficiencies and strategic enhancement of the ServiceNow ITSM functions and capabilities · - Collaborate across decentraliz ...
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Automotive Service Manager
2 weeks ago
Bridgestone America, Inc. Swansea, United States**Automotive Service Manager** · Employee: Regular : Full time · Location: Swansea , MA · Team: Retail · : 2021_32823 · Zip Code: 02777 · Posted Date: :00:00 · **Company Overview** · Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22, ...
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Service Manager
1 week ago
Northstar Refrigeration, Inc. Plymouth, United StatesPosition: Service Manager · Reports To: Director of Operations · Overview: Overview: The Service Manager is responsible for overseeing the service department's operations, ensuring customer satisfaction, and maintaining high standards of safety and quality. This role involves man ...
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Information Technology Services Sales Manager
2 weeks ago
Data-Core System, Inc. Bristol, United StatesJob Description · Job DescriptionSalary: · Data-Core is currently in search of an experienced Information Technology Sales Manager – Government. This role is integral to propelling the growth of our Information Technology Consulting business within the State of Virginia. The ide ...
Information Technology Service Management - Bristol, United States - Data-Core System, Inc.
Description
Job Description
Job DescriptionSalary: DOEData-Core Systems, Inc. is a provider of information technology, consulting and business process services. We offer breakthrough tech solutions and have worked with companies, hospitals, universities and government organizations. A proven partner with a passion for client satisfaction, we combine technology innovation, business process expertise and a global, collaborative workforce that exemplifies the future of work. For more information about Data-Core Systems, Inc., please visit
Data-Core Systems Inc. is seeking Information Technology Service Management (ITSM) Program Specialist to be a part of our Consulting team. You will participate and effectively contribute to the design, development, and implementation of complex applications, often using new technologies. You will provide technical expertise and systems design for individual initiatives. You will have the opportunity to work with other SME consultants from our existing team.
Responsibilities:
Education and Desired Skillset:
Additional beneficial skills include:
We are an equal opportunity employer.
remote work
Information Technology Service Management professionals in Fall River
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Clautino Monteiro
Speak Four Languages · ● English · ● Cape Verdean Creole · ● Basic Spanish · ● Brazilian/Portug ...