Builder Support Coordinator - Houston, United States - ARCXIS

ARCXIS

Verified Company

Houston, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

:

Company Overview:

ARCXIS (Houston, Texas), is the largest provider of inspection, design, engineering, and quality assurance services for the U.S. residential construction industry.

Formerly known as DPIS Builder Services, Ei Companies, Post-Tension Solutions, Ensign Building Solutions Home Energy Division, and Building Energy, ARCXIS brings together hundreds of years of expertise and experience under a single brand serving builders in over half of the states spanning the continental United States.

The ARCXIS group of companies also includes ABCO Construction Services, LLC (Centennial, Colorado) and structural engineering firm United Structural Consultants (Houston, Texas).

Both ABCO and USC service the multi-family, multi-use, and commercial sectors of the construction industry.

General Overview of Position:

This position will act as a communication point between our building partners, and our Arcxis team.

The builder support coordinator must be able to prioritize daily assignments and work around unexpected field changes as well as take appropriate action with little supervision.

Primary Responsibilities:

Analyze and monitor information from the operation software of the building partner(s) daily.
Proactively communicate with building partners and coworkers regarding any issues to discover opportunities and maximize the customer service experience.
Reach out to building partners to confirm the correct date for engineering design and inspection processes, and other information that may be needed for the completion of construction.
Track information relating to builder support tickets and any issues that arise.
Help management stay in touch with building partners regarding missing and/or needed information (accounting, contracts, etc.)
Other duties as assigned.

Requirements:

Education, Experience, and Desired Qualifications:

High School Diploma, or GED
Minimum of three (3) years general office experience
Minimum of two (2) years direct experience in planning and prioritizing daily schedules (or similar work)
Proven experience in data entry
Aboveaverage typing skills WPM)
Professional written and verbal communication skills both internal and external
Aboveaverage knowledge of word processing tools, CRMs, and spreadsheets such as MS Office, Word, Excel. Knowledge of Salesforce is a plus.
General construction knowledge a plus

Qualifications and Desired Competencies:

Ability to perform data entry in multiple forms of software.
Ability to think quickly on your feet for a realtime solution to a problem.
Excellent attention to detail is a must.

Accountability

Demonstrates a sense of responsibility and urgency for completing tasks; works independently with little to no supervision.

Time Management

Ability to manage and prioritize multiple projects and deadlines.

Communication

Excellent written and verbal skills, ability to uphold great rapport with both internal and external customers, escalates issues appropriately and professionally.

Teamwork