Client Support Representative - Hialeah, United States - The Ward Law Group, PL

The Ward Law Group, PL Hialeah, United States

1 week ago

Description

Job Description

Job DescriptionCompany Description

The Ward Law Group, voted best places to work for the past two years is where your work really matters Where serving the community and genuinely driving results have made us a leader in personal injury. We offer an innovated and fast paced ever evolving environment that allows you to earn as you grow. We empower our employees to make the best decision to impact our clients through collaborative team efforts. We are a nontraditional, highly accountable, yet vibrant group of professionals. Get ready to experience a comfortable atmosphere as our onboarding process allows for a soft place to land."

Our core values are service to our clients, service to our teammates, and service to the community. Along with faith, accountability, leadership, and loyalty

Job Description

Client Support Representative plays a pivotal role in delivering exceptional legal representation by embodying a positive attitude and maintaining polished, professional communication. Key responsibilities include warmly greeting clients and vendors, handling incoming calls, logging information into the document management system, and performing basic clerical duties. Serving as a backup for the Front Desk Receptionist as needed, the role involves maintaining cleanliness in common areas, adhering to first-call resolution guidelines, and attending training sessions to stay updated on company processes and procedures.

Salary: $ $18.00 per hour

Employment Type: Full-Time/Part-Time

Working Schedule: Monday - Friday 8:30AM - 5:00PM EST / 9:00AM - 5:30PM / 9:30AM - 6:00PM EST

Qualifications

Candidate must speak both English and Spanish fluently
Candidate must be available to work at least 30 hours per week
Candidate must have customer service experience

Additional Information

We value your wellbeing and offer opportunities for professional development to help you grow your career. Our comprehensive package includes health benefits; pretax health care and dependent care saving accounts; life insurance; paid time off and holidays; and a 5% match on your 401K contributions to insure your overall satisfaction and security as part of our team. Additionally, we provide confidential counseling services, mental health support, and financial guidance. Come make a difference for our clients

All your information will be kept confidential according to EEO guidelines.

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