Skilled Nursing Concierge - Schaumburg, United States - Encore Village of Schaumburg

Encore Village of Schaumburg

Verified Company

Schaumburg, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Encore Village of Schaumburg is currently hiring for full time and part time Consierge in our Skilled Nursing Department.

This position requires working 8am - 4pm shift with every other weekend required and part time shift from 4pm - 8pm with alternating weekends.

As a Consierge you will be responsible for providing exceptional customer service to our residents, their families and visitors within our Skilled Nursing department.

Job Duties:

Greeting and assisting residents, coordinating transportation services, managing incoming calls, and maintaining a welcoming environment.
Facilitate activities and events to enhance resident engagement.
Make daily rounds of the reception area to assure that reception personnel are performing required duties and to assure that appropriate reception procedures are being followed (if applicable).
Answer the telephone promptly and politely, screen all incoming calls according to facility policy. Take messages and relay them promptly to the proper individual.
Greet and direct all visitors to sign in.
Type, file, copy materials and maintain all files, records equipment, and supply items as assigned.
Prepare reports, assignments and correspondence as needed and directed by Administrator.
Receive, sort, direct mail, and fax/scan information.
Maintain cordial relationships with all residents, staff, public agencies, visitors and callers.
Perform other duties as assigned.
Screen all incoming calls according to facility policy and route them to the appropriat department or individual.
Coordinate transportation services for residents as needed. ensuring timely and efficient service.
Collaborate with other departments to ensure seamless communication and coordination of services for residents.
Maintain a welcoming environment for residents, families, and visitors, ensuring their needs are met with professionalism and empathy.
Adhere to all departmental policies and procedures, including appropriate dress code.

Qualifications:

Must be able to work with ill, emotionally upset, and at times, hostile people within the facility.
Must maintain confidentiality of information.
Must be highly organized and detailorientated.
Able to remain calm and respond appropriately and in a timely manner to emergency situations.

Education:

High School Diploma required

Experience:

Two years work experience that includes meeting public, answering phones and providing customer service.
Experience in working with older adults preferred.
Proficiency with basic computer word processing and Outlook preferred. Knowledge of Word and Excel a plus.