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Systems Engineer - North Palm Beach, United States - Kaizen Lab Inc.
Description
Company:
We are a leading provider of managed IT solutions for organizations in Florida. Our corporate office is located in Ocala, FL with additional offices in Hollywood and Gainesville FL.
This position will be a full time onsite position at a client site for part of the year, the rest of the year will be a work from home position.
We Specialize InManaged Services / Managed IT Services
Network Design & Consultation
VoIP Phone Systems
Summary
The position of Systems Engineer at our company has a major emphasis on customer service, positive attitude, professional quality, and team work above all else.
While it still important that you have technical skills, we are looking for systems engineers with the ability to relate to our clients on a personal level.
You should have the ability to communicate positively and leave our clients with the feeling that they would love to call you back to work with you again.
Duties and ResponsibilitiesNon-Technical
Building relationships with our clients in a positive meaningful way.
Work with team mates effectively and efficiently.
Live company culture, core values, and believe our systems and solutions.
Professionalism of doing it the right way, all the time, every time.
Motivation for continual self improvement
Critical thinking and analysis of looking for ways to improve processes and procedures
Valid drivers license, willing to travel
Some after hours are required as emergencies come up
Technical
IT Support relating to technical issues involving Microsoft's core business applications such as Windows Server, Exchange, SQL, Terminal Services/RDS/Citrix.
Support for Disaster Recovery strategies including server imaging and automated offsite backups
Design, Implementation, & Support services for Servers, Storage solutions, Virtualization solutions, Workstations, and mobile devices
Technical services at the network level (i.e., network connectivity, routers, firewalls, switches, security)
Remote access solution implementation and support (i.e., VPN, Terminal Services, & Citrix)
Troubleshooting and issue resolution
Detailed documentation of customerâ€s systems
Detailed documentation of time spent on service issues and projects
Constant pursuit of technical improvement in all areas
Qualifications and Skills
To be successful in this position, an individual must be able to perform each essential duty exceptionally. The requirements listed below are representative of the knowledge, skill, and/or ability required, while we would love experience in all areas,
that is not required for this position . We require employees maintain industry certifications. The employee filling the System Engineer position should have an outstanding level of customer service and
some
of the following certifications:
Microsoft MCSA/MCITP/MCSE, SonicWall CSSA, Cisco CCNA, VMWare VCP, CompTIA A+, CompTIA Network+, WatchGuard Fireware Essentials+, 3CX Basic/Advanced Certifications.
Education and Experience
Minimum five years of IT experience
Excellent verbal and written communication skills
A strong understanding of relevant technologies, solutions, troubleshooting, & support
Preferred but not required experience with: ConnectWise, LabTech, or Managed Services (MSP) experience a
major plus
Some experience with the following:
WatchGuard Appliances, Cisco Networking Technology, Dell, EMC and HP Storage Solutions, VMware Solutions
Image Based Backup Solutions
General Windows Desktop and Server Administration
Great compensation package for qualified applicants
Medical / Dental Benefits
Travel Reimbursement
Cell Phone Expense
Being part of an incredible team
We're looking for someone who loves working with technology in a team environment.
Upload Your Resume
Accepted formats:
.pdf, .doc, .docx
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