Customer & Network Manager - Pompano Beach
3 days ago
Job description
Job TitleCustomer & Network Manager
Who are we?
As an aircraft manufacturer, industrialist, industrial service provider and logistician, Daher currently has approximately 14,000 employees and achieved a revenue of 1.8 billion euros in 2024.
With its family ownership, Daher has been focused on innovation since its creation in 1863. With locations in 15 countries across Europe, North America and Asia, Daher designs and develops value-added solutions for its aeronautical and industrial customers and partnersWe are seeking an experienced Customer & Network Manager to manage technical support operations for aviation customers, ensuring compliance across service networks and delivering expert troubleshooting assistance.
Build strong relationships with distributors and operators, drive customer satisfaction, and collaborate with internal teams to meet service and quality standards.
Experienced in aircraft systems, maintenance, and technical documentation with a focus on proactive problem-solving and continuous improvement.Key Responsibilities
Technical Support & Customer Service
Provide advanced troubleshooting guidance using aircraft manuals, wiring diagrams, and technical documentation.
Support distributors and service centers-ensuring availability of tools, parts, documentation, and compliance with network standardization guidelines.
Deliver timely responses to customer needs, gaining their confidence through proactive communication.
Conduct regular follow-ups to ensure customer satisfaction and meet all commitments.
Offer on‑call support for urgent or emergency situations.
Network & Operational Management
Manage and direct technical support personnel, collaborating closely with a co‑manager to lead team activities effectively.
Perform routine visits to Distributors and Service Centers to maintain technical readiness and operational compliance.
Assist the service network with warranty administration and spare parts requests.
Maintain high‑quality professional relationships across the support ecosystem.
Analysis, Reporting & Continuous Improvement
Collect, analyze, and document technical issues; prepare event reports to enhance product reliability.
Work with suppliers to improve system robustness and address in‑service failures.
Contribute customer support insights to company-wide product and service development initiatives.
Provide detailed reporting to leadership on team activities and technical concerns.
Required Education & Experience
Bachelor's degree OR equivalent technical training/aviation background.
8-10 years of aviation experience, or 5-7 years with an advanced degree or technical certification.
A&P license strongly preferred.
Background in customer service or sales a plus.
Knowledge, Skills & Abilities
Strong technical expertise in aircraft systems, avionics, turbine engines; Daher product experience preferred.
Proficiency with Microsoft Word, Excel, PowerPoint; ability to learn SAP, CAMP, PowerBI.
Familiarity with Maintenance Manuals, IPCs, ATA coding, FAA regulations, and aviation industry standards.
Skilled in negotiation, customer relations, and service quality improvement.
Ability to stay calm in high‑stress scenarios and adapt to fast‑changing environments.
Highly self‑motivated, independent worker capable of managing multiple priorities.
Experience with accounts payable/resolution is a plus.
Desirable Qualifications
Bilingual in English, Spanish, French, or Portuguese.
Strong leadership mindset and a passion for continuous improvement.
Travel Requirements
Must be able to travel domestically and internationally as needed.
Information related to the position:
The compensation range is $120,000 to $135,000 base salary plus an annual target bonus. Any prospective offer will take into account the overall experience the successful candidate brings to the role.
Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.
At Daher, your total rewards package is more than just your base salary as we offer a full benefit package including Medical, Dental, Vision, 401(k), Life insurance, Short- and Long-Term Disability, Paid Time Off, Paid Holidays and more.
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