Customer Service Representative - Washington, United States - Encore Vet Group

Encore Vet Group

Verified Company

Washington, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Customer service enthusiasts - we are looking for you
CityPaws Animal Hospital is ready to hire a full-time Customer Service Representative to help support our fast-growing needs We are looking for caring, self-motivated individuals who enjoy interacting with clients/co-workers.

What you will do:

Our CSRs make a difference in the lives of our clients and patients.

You play the starring role in every client experience, from checking patients in and out of their appointments to managing phones and scheduling appointments while providing excellent customer service.

_ What we are offering_

Remarkable Culture - CityPaws is a hospital where you come to stay and build your career. We have supportive management and staff that work well as a team. We are all about supporting each other and encouraging your career development

Work-life Rewards:

We offer a competitive wage, generous paidtimeoff, medical, dental, vision, employer funded HSA, paid family leave, 401k with company match, CE allowance, pet care benefits, and more

Consistent Schedule - We provide a consistent schedule you can count on. We respect your home/work-life balance.

Career Advancement Opportunities:

We pride ourselves on growing from within

_ _

_ We strive to be the Employer of Choice _
***
_What we are looking for_

_ _

Ability to use positive language and excellent communication skills
Time management
Willingness to learn and grow
A passion for both pets and people

Wages are based on experience.

If you would like to work for a hospital that gives you the platform to do amazing things, we would love to learn more about you

**_
But first check us out_**If this sounds like you, send us your information so we can connect

Education and Experience:

High school diploma or equivalent is required.
Proficient computer and software skills required, including: Word, Outlook, and other office management systems and software.
Previous customer service experience required, preferably in a veterinary environment.
Shows a commitment to professional development and continual improvement.
Possesses strong listening and communication skills.
Has confidence in decision making and problem solving.
Capable in conflict resolution and diffusing situations.
Shows adaptability in times of change and resiliency when faced with challenges or setbacks.

Core Duties & Responsibilities:

Deliver exceptional customer service at all times.
Take initiative to maintain a clean working environment.
Competently perform the core duties and responsibilities of a CSR and understand how these responsibilities impact the rest of the hospital.
Mediate client concerns with compassion and empathy.
Manage financial transactions including invoicing, cash handling, and end of day reporting.
Must be comfortable discussing payment options and policies with clients.
Perform other duties as needed and which make a positive impact on the practice and company.
May serve as a key leader in the CSR department.
May perform additional administrative duties, such as accounts receivable, maintaining the patient reminder system, managing the hospital's social media accounts, and/or other tasks as assigned.