Customer Service/front Desk Administration - San Diego, United States - Evolve Physical Therapy and Advanced Wellness

Description

Do you enjoy people and have the desire to help others. If so, we want you to join our team.

Evolve Physical Therapy + Advanced Wellness is one of San Diego's most progressive, privately owned physical therapy practices specializing in orthopedic and sports rehabilitation.

We use the most advanced healing techniques available to produce results that enrich the lives of each of our patients.

To achieve this goal, we create an open, honest and caring environment where our staff and patients can work together to overcome obstacles and achieve the highest levels of physical function and personal growth.

We are seeking a full-time Customer Service/Front Desk Receptionist to join our amazing team.

This is a full-time position for the following days:

Monday through Friday from 10:30 AM to 6:00 PM and coverage of other shifts as needed (sick leave, vacation, etc.).

• Minimum of 1 year experience in office setting
• Experience with Microsoft Office programs & Social Media Apps
• Adaptable in a dynamic work environment
• Ability to build rapport easily with patients, clients and team members
• High school diploma or General Educational Development (GED) equivalency
• Flexible schedule
• Detailed oriented
• Ability to prioritize & stay organized
• Selfmotivated and thrive in a fastpaced, medical environment
• Take initiative and ownership of work
• Coachable

Responsibilities:

• Greeting patients/clients
• Answering the phones and directing the calls to appropriate staff member(s)
• Taking messages as required
• Arranging and scheduling appointments for patients and clients
• Contacting incoming referrals to schedule for future evaluations
• Determining patient eligibility, relaying general instructions to patients
• Obtaining updates and medical records as needed
• Organizing and researching patient records, extracting needed information, and reviewing records for completeness, accuracy, and consistency within established guidelines
• Obtaining documentation as requested by physical therapist (test results, prescriptions, referrals or other documentation not yet filed in records)
• Perform clerical duties in support of the medical and office staff
• Assist in the daytoday operations
• General medical ethics, telephone etiquette and customer service skills
• Ability to communicate effectively, both orally and in writing

Other duties include:
laundry and some cleaning.


Pay:
$ $18.00 per hour


Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• Day shift
• Monday to Friday

Experience:

• Clerical & Customer service: 1 year (preferred)
• Medical records: 1 year (preferred)

Microsoft Office: 1 year (preferred)


Work Location:
In person