it specialist - Washington, United States - U.S. International Development Finance Corporation

U.S. International Development Finance Corporation Washington, United States

3 weeks ago

Description

This position is part of the U.S. International Development Finance Corporation (DFC), Office of Information Technology.

As an IT Specialist (Customer Support), you will serve as a Federal Service Desk Support Technician responsible for delivering exceptional technical support with a focus on executive and VIP customers.

As an IT Specialist (Customer Support), you will:

Serve as a technical IT Specialist responsible for delivering exceptional IT technical support with a focus on executive and VIP customers.

Serve as the technical leader for executive and VIP support, offering expert guidance and troubleshooting for complex IT issues, while maintaining the highest level of professionalism.

Anticipate and proactively address IT issues before they impact executive and VIP productivity, demonstrating a keen understanding of their unique requirements.

Oversee and support a hybrid work environment, for users in both in-office and remote settings, including support of international travelers, to ensure that all functionality is in working order.

Support secure collaboration solutions within the M365 environment and other enterprise cloud tools (i.e., Box, Adobe, Zoom, ServiceNow etc.).

Manage relationships with hardware and software vendors, negotiate contracts, and stay up to date with industry trends, and involve the team as appropriate.

Analyze and resolve operational problems and monitor customer satisfaction rates, maintain operational standards set at management levels and is responsible for delivery of customer satisfaction.

Interact with internal and external stakeholders to provide IT guidance and solutions

Experience we're looking for:

Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

AND
1) Experience providing high-level technical support to senior executives, including troubleshooting and resolving complex IT issues related to hardware, software, networking, and communications systems.
2) Experience communicating and working with executive leadership to understand their IT needs.
3) Experience in providing support for remote users, ensuring executives maintain secure and reliable connectivity while traveling or working off-site.

Requirements:
Must be a U.S. Citizen or National
Males born after must be registered for Selective Service
Must submit resume and supporting documents (See How To Apply)
Suitability for Federal employment, as determined by a background investigation
May be required to successfully complete a probationary period
You MUST apply on USAJOBS by 5/21/24 to be considered.

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