- Remote computer support
- Owning, tracking, and resolving Information Technology (IT) incidents and requests
- Fulfilling requests and resolving incidents within established SLAs on a daily basis
- Responding to alerts and escalations and collaborating with user and IT support groups to find strategic solutions
- Providing Tier I and Tier II onsite and remote support as well as basic network troubleshooting
- Offering knowledgeable support for IT incidents using various methodologies and troubleshooting techniques
- Placing/tracking trouble calls with other service providers
- Creating, modifying, or deactivating user accounts
- Developing and maintaining operational & knowledge management documentation
- Responding to all assigned calls and messages promptly
- Following Total Contact Ownership methodology
- High School Diploma
- Minimum 1 year of experience
- Ability to evaluate security product capabilities and develop solutions
- Ability to obtain a Public Trust
- EEO and Affirmative Action Policy: DecisionPoint Corporation provides equal employment opportunity to all employees and qualified applicants without regard to various factors
- Pay Transparency Policy: DecisionPoint Corporation ensures fairness in pay and prohibits discrimination based on discussions related to compensation
- Authorization to Share Resume and Personal Information: By expressing interest in a position, you authorize the sharing of your resume and personal information for employment consideration
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Support Center Analyst - Reston, United States - Decision Point
Description
Support Center Analyst
DecisionPoint is looking for a Support Center Analyst to join their team and provide end-user support for the Department of Interior, Bureau of Land Management (BLM) Information Technology Operation Support Services. This role is crucial in ensuring operational support services for the organization. They are seeking a highly competent and motivated individual for this important position.
This is a fully remote position.
Duties & Responsibilities
Qualifications
Salary range is $40,000 - $45,000 annually