- Have at least 2 years' professional experience in Customer Service/ Call Center environment.
- Full time position 8:30 - 5:00 PM EST Monday - Friday
- Must be bilingual, fluent in Spanish and English, read, write and converse in both Spanish and English.
- Must have both oral and written communication skills.
- Must have experience answering the phone proficiently and professionally.
- Must be able to respond to client's inquiries.
- Must be able to follow up on customer calls.
- Must be able to identify and escalate priority issues.
- Must be able to handle all outbound and inbound calls for the Call Center.
- Must have Microsoft and Adobe experience.
- Must be able to pass a background check/ government clearance.
- Must have maximum experience in a high-volume call center environment.
- Must have a high school diploma or higher.
- Must have minimal experience in skip trace.
- Must have soft phone experience.
-
Bilingual Call Center Analyst
1 week ago
Clark Creative Solutions, LLC Silver Spring, United StatesJob Overview: · We are seeking a highly motivated and customer-oriented Bilingual Call Center Representative to join our team. As a Bilingual Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a great ...
-
Call Center Analysts
5 days ago
MAGADIA CONSULTING INC Silver Spring, United StatesJob Description · Job DescriptionThis is a contract Call Center full time position for a bilingual (fluent in Spanish and English) Call Center Analyst. This person will manage a large number of inbound and outbound calls and emails in a timely manner. This person will perform add ...
-
Bilingual Call Center Analyst
5 days ago
Clark Creative Solutions Silver Spring, United StatesJob Description · Job DescriptionWe are seeking a highly motivated and customer-oriented Bilingual Call Center Representative to join our team. As a Bilingual Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients ...
-
Enterprise Integration Solution Architect
4 days ago
Hewlett Packard Spring, United States**Job Summary** · As an Enterprise Integration Solution Architect, you will be responsible for designing, developing, and implementing complex integration solutions using the MuleSoft Platform. You will work closely with clients, business units, and other developers to understand ...
-
OPEN Health Bethesda, United StatesJob Description · Job DescriptionJob Summary · Senior Research Analysts, Psychometrics, Patient Centered Outcomes (PCO) Senior Research Analysts, Psychometrics, in the Patient Centered Outcomes (PCO) team, are essential contributors working across a range of projects which are co ...
-
Support Center Analyst
2 weeks ago
Decision Point Reston, United StatesSupport Center Analyst · ID · Job Locations · US · Category · Information Technology · Type · Regular Full-Time · Overview · DecisionPoint is seeking a · Support Center Analyst · as a full-time position to provide end-user support to the Department of Interior, Bureau ...
-
Security Operations Center Analyst
1 week ago
Insight Global Lanham, United StatesInsight Global is hiring a Hybrid SOC Analyst in support of the IRS. You will be required to go onsite once a week to Lanham, MD, working core shift hours. · Job Title: Senior SOC Analyst · Location: Hybrid - 1x a week onsite in Lanham, MD. · Employment Type: 6-month contract to ...
-
Administrative Specialist
1 week ago
National Institutes of Health Bethesda, United States**Position Type**: · Contract position at the National Institutes of Health (NIH) · **Position Title**: · Administrative Specialist / Management Analyst [Contractor] · **Position Description**: · The NIH Clinic Center is looking to hire talented administrative support to assist t ...
-
Board Certified Behavior Analyst
3 days ago
National Speech Language Therapy Center Bethesda, United StatesNational Therapy Center with offices in Montgomery County, MD & Washington, DC, is seeking BCBAs to join our team The interdisciplinary approach among SLPs, OTs, PTs, and BCBAs provides a unique and supportive opportunity for BCBAs to join the growing department. · Provide clinic ...
-
Registered Behavior Technician
1 week ago
National Speech Language Therapy Center Bethesda, United States**Who we are**: · National Therapy Center is a minority-owned, family-friendly practice that opened in 1990. We specialize in working with children with various speech, language, motor, and cognitive disorders and learning challenges. Our team of over 50 therapists are experience ...
-
IT Service Desk Analyst Tier 2
4 days ago
RIVA Solutions Inc. Bethesda, United StatesTitle**:IT Service Desk Tier 2 Analyst** · Location: Bethesda, MD and/or Rockville, MD · Terms: Full-time · Clearance: Public Trust · Travel: 0-20% · Education: BA/BS degree and 5 years of experience · **_ RESULTS. INNOVATION. VALUES. ACCOUNTABILITY._** · That's RIVA. Our employe ...
-
Healthcare Business Process Analyst
1 week ago
KMRG, LLC Bethesda, United States**ROLE** · We are seeking an experienced Healthcare Business Process Analyst to support the National Institute of Health, Clinical Center (NIH-CC) Department of Health and Human Services (HHS). · **RESPONSIBILITIES** · - Support NIH using government platforms such as ITAS or CGE ...
-
Healthcare Management Analyst
1 week ago
KMRG, LLC Bethesda, United States**ROLE** · We are seeking an experienced Healthcare Management Analyst to support the National Institute of Health, Clinical Center (NIH-CC) Department of Health and Human Services (HHS). · **RESPONSIBILITIES** · - Support NIH using government platforms such as ITAS or CGE · - Co ...
-
Real Estate Junior Analyst
23 hours ago
Novogradac & Company Bethesda, United States**Position Summary** · The Real Estate Junior Analyst position is responsible for performing multifamily real estate market research and analysis for the Government Consulting and Valuation Advisory (GoVal) department. This includes collecting and coalescing pertinent data, assis ...
-
IT Service Desk Analyst Tier 1
4 days ago
RIVA Solutions Inc. Bethesda, United StatesTitle**:IT Service Desk Tier 1 Analyst** · Location: Bethesda, MD and/or Rockville, MD · Terms: Full-time · Clearance: Public Trust · Travel: 0-20% · Education: BA/BS degree and 3+ years of experience · **_ RESULTS. INNOVATION. VALUES. ACCOUNTABILITY._** · That's RIVA. Our employ ...
-
Data Analyst I
1 week ago
The Henry M. Jackson Foundation for the Advancement of Military Medicine Bethesda, United StatesOverview: · **Join the HJF Team** · HJF is seeking a **Data Analyst I **to provide analytic support to epidemiologists, biostatisticians and scientists and ensure data quality and data integrity. This is the first of three levels in the Data Analyst hierarchy. · This position wil ...
-
Program Analyst
23 hours ago
Cape Fox Facilities Services Bethesda, United StatesCape Fox Facilities Services is seeking a full time Program Analyst to support the NIH located in Bethesda, MD. · Position will support the Office of the Director, Office of Federal Advisory Committee Policy (OFACP). Duties include reviewing and analyzing various documents such a ...
-
Digital Acquisition Analyst
1 week ago
Choice Hotels North Bethesda, United StatesWho are we looking for? · Your Responsibilities- Support publisher outreach to grow and retain high-value publishers both in and out of platform in partnership with agency partners.- Develop and master technical understanding of the Affiliate and digital media program, including ...
-
Program Analyst
3 days ago
ACI Federal™ Bethesda, United States**ACI Federal** is seeking a **_Program Analyst _**to join our vibrant team at the National Institutes of Health (NIH) supporting the **Office of the Director (OD) located in Bethesda, MD.** · **Overall Position Summary and Objectives **The purpose of this position is to support ...
-
Security Operations Center Metrics Analyst
1 week ago
Leidos Arlington, United StatesThe Leidos Digital Modernization Team is seeking a SOC Metrics Analyst to support a highly visible fast paced contract. · The Security Operations Center (SOC) Metrics Analyst will work directly with the · Cybersecurity Operations Manager · and the customer to ensure that effect ...
Call Center Analysts - Silver Spring, United States - Magadia Consulting Inc
Description
This is a contract Call Center full time position for a bilingual (fluent in Spanish and English) Call Center Analyst. This person will manage a large number of inbound and outbound calls and emails in a timely manner. This person will perform address research, locate client information, and keep a record of all conversations in our call center database, in a comprehensible way.