IT Help Desk Tech 2 - Chandler, United States - Wild Horse Pass

Wild Horse Pass

Verified Company

Chandler, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Closing Date April 16, 2024 At 500 Pm:

Pay Rate:
$24.21 per hour

This position is responsible for providing technical assistance at a higher level to system users to system users, by performing the following duties as well as demonstrating the GILA WAY.

Essential Duties And Responsibilities:

Promotes and provides excellent guest service experiences to both internal and external guests.
Manages small projects involved with the hardware and software implementation and updates. Logs and tracks calls using IT ticketing system, and maintains history records and related problem documentation.
Installs, configures, and supports client workstations in an active directory domain.
Maintains all computer systems related to user problems and hardware/software conflicts. Helps users learn how to login and change passwords and assists users in resolving problems that occur with daily operations.
Assembles, tests, and installs new computer hardware, software and printers as local and network devices; evaluates and installs upgrades
Assist in maintaining physical inventory and location of all computer assets
Conducts regular preventative maintenance on all computer related equipment including but not limited to monitors, PC's, and printers, and kiosks
Trains users on software and hardware.
Maintains a dependable work attendance record with extremely infrequent absences and/or tardiness.
Performs other special projects and duties as assigned.

Skills/ Requirements:

HS Diploma or equivalent required. Associate's Degree in Computer Science or related major preferred.
Experience and/or training in technical support required.
Must possess a valid AZ driver's license and clean driving record for the past five (5) years.
Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest.
Must possess excellent guest service skills, strong telephone etiquette, a selfstarter wit the ability to follow up and complete tasks in a timely manner with minimum supervision.
Strong interpersonal and communication skills, both written and oral.
Must pass a preemployment drug/alcohol test and agree to maintain a Drug-Free Workplace as a condition of employment.
Must pass a full background check to be certified/licensed prior to employment.
Must be able to work in a smoking environment.

Important Notes:

As a condition of employment, all new hires must pass the following:
Pre-employment Alcohol/Drug Test. This drug test includes the normal seven-panel test, but excludes marijuana for non-safety sensitive positions.

Background check. Applicants who have felonies, warrants, outstanding tickets, shoplifting or theft convictions will be ineligible for employment.

Wild Horse Pass:

Wild Horse Pass is located at the I-10 freeway on Wild Horse Pass Blvd in Chandler, Arizona.

The Four Diamond Awarded Wild Horse Pass is home to over 405 guest rooms and suites, resort amenities, and amazing dining and entertainment.

Amenities include two pools, fitness room, adjoining restaurants, and gaming with slots, blackjack, craps, roulette, baccarat, a BetMGM Sportsbook, and Topgolf Swing Suites.

Restaurants include Prime, a Shula's Steak House, Ling & Louie's Asian Bar & Grill, Fullhouse Cafe, and a food court featuring Fatburger and Rizzo's, plus bars and lounges.

Ideally located at the Wild Horse Pass Destination, we offer 36 holes of Troon Golf, Phoenix Premium Outlets, Aji Spa, and Koli Equestrian Center.

All of this is located less than 20 minutes from Sky Harbor Airport.