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Lenexa

    Contact Center Representative/ Call Center Representative - Lenexa, KS, United States - Viola

    Viola
    Viola Lenexa, KS, United States

    3 weeks ago

    Default job background
    Full time
    Description

    We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health.

    We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial process.

    With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries.


    As a Bilingual Call Center Representative at TrueAccord , you have the opportunity to play a critical part in the lives of customers you serve through their financial recovery.

    We empower you to provide empathetically driven service and solutions to your customers every day. You will play a pivotal role in realizing our mission to take negative experiences out of debt collection forever. Join us in our dynamic call center and be a part of the solution

    Opportunity to earn monthly performance bonuses

    Current Available Full-Time Shift:
    M-F 10:30am to 7:00pm with an 8am to 12pm shift every other Saturday.
    Office Location (this is an in-office role):

    16011 College Blvd Suite 130, Lenexa, KS
    Full medical, dental, and vision

    *
    • Monthly performance bonuses
    *** 20 days of PTO, 9 paid holidays

    *
    • Short + long-term disability, life insurance options
    *
    • A fun office environment, complete with snacks, coffee, and even movie streaming
    *
    • Employee assistance program (EAP) via Claremont. Get free short-term counseling for mental health, free + discounted legal consultations, free financial consultations, access to work/life consultants, and more
    *
    • PerkSpot offers exclusive discounts to 900+ merchants nationwide, and has exclusive discounts up to 60% on hotels worldwide.
    *
    • Paid time off to do volunteer work in your community
    Provide exceptional customer service.
    Guide and motivate customers through the collections process.

    Manage a variety of communication channels (email, inbound calls, chat, and making outbound calls) to work with consumers and establish payment solutions for debt collection and account resolution.

    Meet key performance indicators as outlined by management.
    Meet expected quality and compliance standards.
    Professional-level fluency in English and Spanish
    Call Center experience preferred.
    Commitment to providing best in class customer service.
    Prioritize multiple tasks to ensure successful completion of each debt collection attempt.
    Our Dedication to Diversity & Inclusion

    We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Our teams are crafting solutions to big problems every day. For more details on how we use, share, and delete personal information see our Privacy Policy.
    PandoLogic.


    Keywords:

    Call Center Representative, Location:
    LENEXA, KS
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