- High School Diploma or GED equivalent
- 2 years' experience in a customer service call center, call center or high volume Retail Pharmacy setting handling customer calls.
- Read, write and speak English.
- *Exceptional communication and phone skills. Ability to handle multiple calls and/or tasks while providing excellent customer service.
- *Experience talking, typing and actively listening simultaneously while utilizing multiple software systems to achieve first call resolution.
- *Experience utilizing Call Center Software to answer, transfer, page and email.
- Associates or Bachelors Degree in communications, business or health care administration.
-
Call Center Representative
1 week ago
TrueML Lenexa, United StatesWhy TrueAccord? · TrueAccord, a wholly owned subsidiary of TrueML, is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million America ...
-
Call Center Representative
1 week ago
Trueml Lenexa, United StatesAs a Bilingual Call Center Representative at TrueAccord, you have the opportunity to play a critical part in the lives of customers you serve through their financial recovery. We empower you to provide empathetically driven service and solutions to your customers every day. You w ...
-
Viola Lenexa, KS, United States Full timeWe combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial proc ...
-
Call Center Representative
1 week ago
The University of Kansas Health System Kansas City, United States Full timePosition Summary · / Career Interest:The call center representative is a frontline resource for our patients, staff and physicians. The representative provides professional customer service to all callers in a 24/7/365 call center environment. This position is in our Switchboard ...
-
Automotive Call Center Representative
2 weeks ago
McCarthy Auto Group Olathe, United StatesJob Description · Job DescriptionSalary: $15/Hour + Commission · Automotive Call Center Representative/Business Development Representative · McCarthy Auto Group is seeking to add a Business Development Representative to their Service Business Development Center. The Business Dev ...
-
Call Center Representative
2 weeks ago
The University of Kansas Health System Kansas City, United StatesPosition Title · Call Center Representative - Switchboard · Bell Hospital · Position Summary / Career Interest: · The call center representative is a frontline resource for our patients, staff and physicians. The representative provides professional customer service to all ca ...
-
Call Center Representative
3 days ago
Fresh Form Draft Kansas City, United StatesJob Description · Job DescriptionDescription Fresh Form Draft, a leading architectural firm in Kansas City, MO, is seeking a dedicated and customer-focused Call Center Representative. This role involves handling inbound and outbound calls, providing exceptional customer service, ...
-
Call Center Representative
1 week ago
Diamond Contractors Lee's Summit, United StatesWe are seeking a Call Center Representative to join our team You will be responsible for helping customers by providing product and service information and resolving technical issues. This can be a full-time or part-time position, but office hours are fixed at 8am - 5pm. · Respon ...
-
Call Center Representative
1 week ago
Alpine Home Air Products Olathe, United States Full time, OTHER· Position: FT Call Center Representative - Work From Home · [Customer Service / Remote] - Anywhere in U.S. / · Competitive pay · / Benefits (Group Healthcare-HSA-401k-PTO) / Computer equipment and training provided - As a Call Center Rep you'll: · Be the first point of contact ...
-
Call Center Representative
3 weeks ago
Diamond Contractors Lee's Summit, United StatesJob Description · Job DescriptionWe are seeking a Call Center Representative to join our team You will be responsible for helping customers by providing product and service information and resolving technical issues. This can be a full-time or part-time position, but office hours ...
-
Call Center Representative
2 weeks ago
Vermont Electric Cooperative Johnson, United StatesVermont Electric Cooperative (VEC) is hiring a **Call Center Representative**. This tight-knit, high-performing team delivers excellent customer service. As a member-owned Cooperative, our members are our top priority and this team is the first point of contact. If you like worki ...
-
Automotive Call Center Representative
3 weeks ago
McCarthy Auto Group Olathe, United StatesJob Description · Job DescriptionSalary: $15/Hour · Automotive Call Center Representative/Business Development Representative · McCarthy Auto Group is seeking to add a Business Development Representative to their Service Business Development Center. The Business Development Cente ...
-
Call Center Representative
1 week ago
Spectrum Kansas City, United StatesGROW your career with Spectrum We offer professional development straight out of training, including opportunities to join special teams like Chat, Technical Support, and more This position is an in-office opportunity only . Please ensure that you can work at our call center offi ...
-
Retail Truck Center Sales Representative
1 week ago
Penske Kansas City, MO, United StatesThe Opportunity: Are you ambitious, customer focused, and ready for a career with an innovative industry leader? · Do you enjoy working in a fast-paced, sales-driven environment? · Are you looking to find a company where you can build a long-term career with opportunities nati ...
-
Call Center Patient Service Representative
3 weeks ago
Heartland Community Health Center Lawrence, United StatesJob Description · Job DescriptionSalary: $17 - $21 · Welcoming all who need care · Job title · Call Center Patient Services Representative (PSR) · Reports to · Front Office Coordinator · Status · Non-Exempt (Hourly) · Job purpose · The Call Center Patient Service Representative ...
-
Call Center Patient Service Representative
3 weeks ago
Heartland Community Health Center Lawrence, United StatesWelcoming all who need care · Heartland River City is now hiring Call Center Patient Service Representatives (PSR) · Heartland River City is part of Heartland Community Health Center, a Federally Qualified Health Center (FQHC). Heartland operates three clinics located in Lawren ...
-
Call Center Representative
3 weeks ago
Four Seasons Home Products Lee's Summit, United StatesJob Description · Job DescriptionJob Description: · Do you like talking to new people? Are you looking for an opportunity to get paid what you are worth and have FUN. Four Seasons Home Products is looking for a Call Center Specialist. Receive inbound leads from our many different ...
-
Contact Center Representative II- Night Shift
3 weeks ago
Children's Mercy KC Leawood, United StatesThanks for your interest in Children's Mercy: · Do you envision finding a meaningful role with an inclusive and compassionate team? At Childrens Mercy, we believe in making a difference in the lives of all children and shining a light of hope to the patients and families we serv ...
-
The University of Kansas Health System Kansas City, United States Full timePosition Summary · / Career Interest:The Patient Service Representative Scheduling (PSR Scheduler) is an important member of the physician's care team and critical for creating a pleasant and seamless patient experience within an ambulatory clinic. This work role is primarily re ...
-
The Midtown Group Kansas City, United StatesJob Description · Job DescriptionWe're seeking multiple remote Government Call Center Representatives in a call-center environment, providing support to disaster victims in a three-month contract starting July 1, 2024. We prefer bilingual Spanish/English-speaking representatives. ...
Outpatient Pharmacy Call Center Representative - Lenexa, United States - The University of Kansas Health System
Description
Position TitleOutpatient Pharmacy Call Center Representative - Days
Southlake Campus
Position Summary / Career Interest:
The Outpatient Pharmacy - Call Center Representative -assists with operations of the Retail Pharmacy Communication Hub for the University of Kansas Health System. This individual supports a patient centered environment by providing courteous and professional customer service. Assists patients, families, and other customers while maintaining confidentiality of patients.
Responsibilities:
1) Performs ALL duties defined by standard work or other guidelines communicated by leadership under the direct supervision of a pharmacist licensed in the state of Kansas. Works with pharmacy administration to comply with state and federal laws.
2) Demonstrates strong telephone and written communication and etiquette skills.
3) Works in a fast paced, call center environment with timely, professional, and courteous response to incoming calls. Completes outbound calls to customers in a professional and courteous manner and within appropriate time frames for planned follow up. Maintains service levels (speed of answer, abandonment rate, hold times, and call time) to achieve department service level goals.
4) Demonstrates a high level of commitment, compassion, and customer service to all customers and team members.
5) Maintains compliance with HIPAA policies and regulations.
6) Assists patients, nurses and health care providers with timely and accurate communication regarding the status of a patient's medications and related issues.
7) Actively listens and operates computer systems to accurately obtain necessary demographic information and ensure appropriate and accurate billing.
8) Contacts patients in a timely manner using their established communication preferences (phone, email, online form, text, fax & EHR) to schedule prescription refills. Accurately documents outbound call status and follow up plan as applicable in computer systems to ensure timely and accurate processing of refills.
9) Completes callbacks, provides follow-up materials, generates faxes and electronic messages with accuracy and attention to detail.
10) Uses a courteous and professional customer-focused approach while interacting directly or on the telephone with customers. Uses customer service and critical thinking skills to solve problems for all customers and understands when a problem needs to be escalated to the appropriate team member for resolution: pharmacy technician, pharmacist, supervisor or administrator as appropriate.
11) Participates in organizational and departmental performance improvement efforts and facilitating effective communication relative to these initiatives. Maintains a plan for personal development and completion of competency validation records. Participates in goal setting, ongoing development, and goals of team.
12) Actively participates in continuous process improvement. If applicable, participation in the quality management program is expected with the goal of improving services by monitoring processes, analyzing data, implementing interventions to improve and evaluating the effectiveness of those interventions. Responsibilities may include working to establish and maintain long and short term goals for the Quality Management Program; monitoring and documenting Quality Improvement Projects (QIPs) for progress in meeting QI goals; and providing guidance and education to staff on Quality Management priorities and projects. If applicable, as part of the program, the staff will uphold the quality of the Patient Management Program to include the development and reassessment of the program.
13) Other duties may be assigned as required.
JOB REQUIREMENTS
Required:
Job Requisition ID:
R-31873
We are an equal employment opportunity employer without regard to a person's race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.
Need help finding the right job?
We can recommend jobs specifically for you Create a custom Job Alert by selecting criteria that suit your career interests.
