- You'll take calls from customers who are considering downgrading or disconnecting, listening to their concerns and steering them toward solutions so that we can turn the corner on their experience with us
- You'll have transparent conversations to help customers understand the value of existing Cox products and services while uncovering the need to add additional products and services.
- Along the way, you'll also reaffirm the needs of each customer's household and influence or solidify the why Cox products and services satisfy their needs.
- You'll upsell, cross-sell, and work to retain every customer with whom you interact
- You'll negotiate pricing and identify new opportunities while actively engaging in conversation about our competitors and the value Cox provides (following company guidelines, of course)
- You'll use our customer database to tailor solutions and help customers understand their billing
- High school diploma, GED, or relevant work experience
- Effective communication skills
- Excellent computer skills
- Demonstrated ability to multi-task
- Excellent interpersonal skills to work effectively with teams
- Excellent ability to persuade others through indirect influence
- Ability to seek out opportunities and take initiative with little or no direction
- Demonstrated capacity to thrive in a high-change, often ambiguous business environment
- Ability to establish customer relationships in a fast-paced environment
- Experience in the telecommunications industry
- 1+ years in a sales quota or retention environment
- 2+ years' experience in related field (i.e. Retail, Training, Indirect Sales, etc.)
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Customer Retention Representative
2 weeks ago
Cox Enterprises Oklahoma City, United States Full timeOur customers are the lifeblood of our business. In this role, you are the last line of defense, and the reason our customers stay with us. · Through building meaningful relationships through each customer interaction, you'll be able to retain, upgrade and/or add new services. · ...
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Customer Retention Representative
3 weeks ago
Cox Communications Edmond, United StatesYoull take calls from customers who are considering downgrading or disconnecting, listening to their concerns and steering them toward solutions so that we can turn the corner on their experience with us. Youll have transparent conversations to hel Retention, Representative, Cust ...
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Customer Retention Representative
1 week ago
Cox Communications Edmond, United StatesCompany · Cox Communications, Inc. · Job Family Group · Sales · Job Profile · Customer Retention Rep - CCI · Management Level · Individual Contributor · Flexible Work Option · No remote option; must work at a specified Cox location · Travel % · No · Work Shift · Day ...
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Customer Retention Representative
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Heartland Payment Systems Oklahoma City, United StatesEvery day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply, we create meaningful technology centered experiences that enable our customers to prosper. If you ...
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Paycom Online Oklahoma City, United States Paid WorkThe Client Success Representative is responsible for providing world-class service and top-tier support to clients to drive client retention. They retain and strengthen client relationships by providing proactive consultation, best practice solutions, and business strategies for ...
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1 week ago
InsideHigherEd Oklahoma City, United States Administrative Jobs ,Position Details Req ID: req17780 Position Title: Academic Success Coach Position Type: Staff Full-Time Position Number: FS9946 OSU Campus: Oklahoma City Department: Student Success & Opportunity Cente Location Address: 900 N Portland, Oklahoma City 73107 USA Hiring Supervisor: A ...
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Client Success Representative
1 week ago
Paycom Software, Inc. Oklahoma City, United StatesJob Details · Level: Experienced · Job Location: Oklahoma City Office - Oklahoma City, OK · Position Type: Full Time · Education Level: Bachelors or Equivalent Experience · Salary Range: Undisclosed · Travel Percentage: None · Job Shift: 8 AM to 5 PM · Job Category: Client Setup ...
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Academic Success Coach
1 week ago
Oklahoma State University Oklahoma City, United StatesPosition Details · Req ID: · req17780 · Position Title: · Academic Success Coach · Position Type: · Staff Full-Time · Position Number: · FS9946 · OSU Campus: · Oklahoma City · Department: · Student Success & Opportunity Cente · Location Address: · 900 N Portland, Oklahoma City 73 ...
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Executive Client Success Representative
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Paycom Online Oklahoma City, United StatesThe Executive Client Success Representative (ECSR) is responsible for providing world-class service and top-tier support to clients. They retain and strengthen client relationships by providing proactive consultation, best practice solutions, and business strategies for optimizin ...
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Entry Level Sales Representative
1 week ago
Omega Consultants Oklahoma City, United StatesJob Description · Job DescriptionIf you have been wanting to start your career in sales but have no experience, then look no further · Omega Consultants is looking to immediately bring on a new Entry Level Sales Representative. We are seeking talented individuals to be a part of ...
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Mid-Market Sales Manager
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ASAE Oklahoma City, United StatesDirector of Membership · National Athletic Trainers' Association · Remote Position (Dallas, Texas) · The Moran Company is pleased to partner with the · National Athletic Trainers' Association · to conduct a national search for the organization's next Director of Membership. · ...
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Mid America Christian University (MACU) Oklahoma City, United StatesJob Title: Adjunct - School of Behavioral Science - Psychology · Division/Department: School of Behavioral Science · Reports to: Program Director of Psychology · Location: Main Campus · Position Type: Part-time · FLSA Status: Exempt · Hours worked Per Week: Course time plus 1.5 o ...
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Labor Relations Manager
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Territory Manager
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Customer Retention Representative - Oklahoma City, United States - Mediabistro
Description
Our customers are the lifeblood of our business. In this role, you are the last line of defense, and the reason our customers stay with us.Through building meaningful relationships through each customer interaction, you'll be able to retain, upgrade and/or add new services.
If you are looking for a challenging yet rewarding career where you'll use your persuasive skillset to help our customers rediscover the value of their Cox services, this role will do exactly that. Cox Communications, part of the Cox family of businesses, may be the place for you and we're hiring a Customer Retention Representative
The Customer Retention Representative is a full-time position currently working in the office. This is a highly consultative sales opportunity . Call center hours of operation are 7am - 10pm, Mon - Fri and 8am - 8pm, Sat. We have a shift bid process that you will go through before you are finished with the training program.
As part of a customer loyalty driven team, highly motivated individuals could receive a targeted annual salary amount of $51,558. This reflects the fulltime hourly base rate of at least $15.00 and target commission is $1,700 a month. Employees also receive a ramp period of 2 months to adjust to commission earnings.
You must live within the area of Oklahoma City, Ok and be willing to train and work in the call center after graduation.
What You'll Do
How do we retain our Retention Reps? Well, when it comes to our employees, we understand that keeping you onboard begins with keeping you happy. Here are just a few ways we do our best to keep you here:
Who You Are
You're a persistent and resilient individual, who understands that change is a part of every salesperson's life, and you not only adapt, but look forward to change. You're driven and influential, utilizing those skills of persuasion to negotiate with customers and help them find products and services that fit their needs while maintaining revenue. You understand that value is the most important part of any sales offer, and you're not afraid to talk about price or the competition, because you know your offer has value. You're a self-starter, who has a familiarity with technology. Your sales approach is consultative because you understand that the customer doesn't always know what's available to them, so digging deep and understanding their needs is more valuable than just taking their order.
Qualifications:
Minimum
USD per hour
Compensation:
Hourly pay rate is $ $18.75/hour. The hourly rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the hourly range identified herein, this role is also eligible for an annual incentive/commission target of $20,400.00.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
About Cox Communications
Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
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