Desktop Support Technician - Fairfax, United States - Thrive Networks Inc

Thrive Networks Inc

Verified Company

Fairfax, United States

10 hours ago

Posted by:

Mark Lane

beBee recruiter

Description

This role will work from Fairfax office 5 days per week

About Us:

Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services.

Our corporate culture, engineering talent, customer-centric approach, and focus upon "next generation" services help us stand out amongst our peers.

Thrive is on the look-out for individuals who don't view their weekdays spent at "a job", but rather look to develop valuable skills that ignite their passion and lead to a CAREER.

If you're attracted to a "work hard, play hard" environment, seeking the guidance, training, and experience necessary to build a lucrative career, then welcome to THRIVE

Position Overview:

Perform quality work within deadlines with or without direct supervision.
Interact professionally with other employees, customers and suppliers.
Work effectively as a team contributor on all assignments.
Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Responsibilities:

Workstation: unbox equipment; check inventory; set up/Power on; set up default configuration; install hardware; deploy workstations
Install OS; test configuration; run diagnostics
Configure computers and devices for network
Image computer systems
Install updates and scripts
Run diagnostics, repair and test computer equipment/devices
Act as the first level support for customer technology problems and identify root causes, resolve,

- and monitor technology support requests in a timely, effective, and professional manner

Properly escalate and document unresolved queries to the next level of support
Regularly maintain internal service ticket and time entry information

Qualifications:

Some college or equivalent experience; technical coursework
Entry level with some prior experience providing technical support in a business environment.
Windows OS experience
Hands on and practical knowledge of networks and computer systems.
Excellent oral and written communications skills with customers and peers; tactful and effective

- customer communications.