Call Center Medical Assistant Patient Care Rep - Brandon, United States - Suncoast Community Health Centers Inc.
Description
_
POSITION TITLE:
__ PATIENT CARE REPRESENTATIVE - MEDICAL ASSISTANT (PCR)_**:
_
FLSA:
__ NON-EXEMPT_**:
- REQUIRED EDUCATION, SKILLS,
AND ABILITIES:
_
- Diploma in approved Medical Assisting program required.
- Experience as medical assistant preferred
- Good communication skills.
- Computer literacy.
- Demonstration of the knowledge and skills necessary to provide care appropriate to the age of the patients served.
- BLS (provided by SCHC within 6 months of hire)
- Bilingual (English/Spanish) preferred.
- PRINCIPAL DUTIES:_
- Monitor and respond to all incoming phone calls for the medical department. Document messages, prioritize urgency and route to licensed nurse/provider or other appropriate person for further action.
- Document all telephone calls and directions given to patient.
- Forward calls regarding assessment, symptoms and judgment calls, emergency care or medical advice to Charge Nurse, triage nurses, POD nurses at clinical sites.
- Review request of pharmacy orders for medication and refills, per Call Center Policy #T150
- Assist patients requesting appointments with their Primary Care Provider.
- Assist patients with referral requests.
- Other duties as assigned.
- SUPERVISORY RESPONSIBILITIES:_
- None
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